3rd Line Infrastructure Engineer - upto £32K PA

Recruiter
Adam Recruitment Ltd
Location
Cheadle Hulme
Posted
14 Apr 2018
Closes
17 May 2018
Contract Type
Permanent
Hours
Full Time
3rd Line Infrastructure Engineer

THE ROLE
Your main roles and responsibilities will include:

*Responsibility for Priority 1 tickets and site visits relating to these.
*Delivering support and technical expertise to end users face to face, over the telephone and via remote support software.
*Responsibility for ensuring that San-iT's systems are operating effectively and securely e.g. backups, AV, DR
*Creation of documentation / method statements / how-to guides
*Work to agreed SLAs and KPIs.
*Assist and support 1st/2nd line Support Engineers with workload as necessary.
*Planning and implementation of internal and customer projects.
*Lead the team to deliver the IT solution to the agreed cost, time and quality measures
*Ensure adequate risk and issue management in place to ensure the success of the project
*Take ownership of the post go-live support process to ensure teething issues are dealt with
*Proactively manage cost and benefit across the whole project
*Clear communication with the Support Team and all stakeholders throughout and following the process
*Take ownership for the successful delivery of all technical activities on the customer site
*Ensure post-project reviews take place to improve the overall delivery capability of the Support team

REQUIRED SKILLS/EXPERIENCE

*A full UK driving license
*Office 365, SharePoint, EMS+S
*Experience of Microsoft Azure would be an advantage
*Windows Server 2012 and 2016
*Configuration, Installation and query of SQL
*Strong system, software and hardware diagnostics, fault finding and problem solving ability.
*Server Virtualisation using Hyper-V or VMware
*Experience of server implementations, device imaging and deployment
*Networking - VPNs, VLANs, LAN/WAN, DNA, DHCP, Fundamentals (e.g. TCP, IP)
*Firewall and WAN technologies.
*Security focused whilst being aware of vulnerabilities and threats apparent.
*Excellent communication skills via face to face, telephone and email.
*Ability to work to within tight time scales and deadlines within a team and on your own initiative.
*Have the ability to converse with non-technical people without technical jargon and able to build and maintain good relationships with clients, colleagues and suppliers.
*Our ideal candidate will also be capable of managing and prioritising their own workload and will possess strong organisational skills.
*Experience of a fast paced support environment, ideally with a Managed Service Provider
*MCSA and MCSE qualifications would be an advantage

THE PERSON

You will be a reliable, responsible and trustworthy person who enjoys dealing with people and not just technology. As well as being both self-motivated and self-disciplined you will be able to:

*Remain calm under pressure and be a tenacious problem solver
*Understands when issues should be escalated.
*Be eager to learn with an ability to self-teach in areas of uncertainty.
*Possess a strong customer service ethos with a hunger to develop and improve your experience.

Similar jobs

Similar jobs