Operations Team Manager

The Company:

An Operations Team Manager is being recruited by our client a Banking organisation based in Northamptonshire.

The Job

• Lead a processing team in a customer centric environment where staff exceed customer expectations through quality and efficiency of service.
• Overview daily workflow and resource management of team, adhering to service level agreements.
• Lead, direct, develop and coach team members in order to enhance individual and team performance through one to one meetings and robust training plans.
• Ensure adherence to external regulations together with internal policies and procedures.
• Develop and maintain collaborative relationships with key internal and external stakeholders.
• Drive a continuous improvement environment which supports capacity creation/efficiencies whilst enhancing the client experience.
• Evaluate and address operational risks within the team.

Skills:

• Line Management experience
• Leading and managing a team
• Coaching and performance improvement
• Forward Thinking
• Continuous improvement
• Lean skills would be an advantage
• Processing and new account set up
• Knowledge and experience of KYC and banking compliance

Ideal Candidate

The successful candidate will have a thorough and detailed knowledge of banking procedures. You will have proven leadership skills and will have the ability to lead change through others.

Package:

• Competitive Salary and Benefits
• Career Progression opportunities
• Onsite Restaurant
• Well Being Days
• Subsidised Gym Membership
• Great working environment

For more information please do send over your CV and contact Esther for more information at Satarah Recruitment Limited