Infrastructure Analyst

London (Central)
14 Apr 2018
21 May 2018
Contract Type
Full Time

Infrastructure Analyst / IT / Insurance / London

Our client, a leading speciality insurance group that offers solutions for underwriting and claims, has a requirement for an infrastructure Analyst for their London office.


  • 3rd line IT support infrastructure administration/maintenance/design
    * Server/application administration within the following environments:
    -- Active Directory Domain Services
    -- Exchange
    -- Citrix
    -- Wintel
    * Solution design and implementation
    * Maintain security infrastructure including antivirus software, firewalls and endpoints
    * Participation in disaster recovery/business continuity testing and invocation
    * Provide exceptional service support and customer service to the business, via deskside support, email and telephone including
    remote offices when required
    * Provide solutions to incidents, requests and problems
    * Create, manage and evolve polices, processes and procedures


  • Prioritise and manage workload effectively, managing several open incidents to SLA plus problems and projects
    * Establish and maintain excellent working relationships with the business and 3rd parties ensuring the following key support
    principles are demonstrated
    * Ensure service delivered will display high level of engagement and support orientation
    * Strive to provide a proactive level of service
    * Provide value add in recognising the importance of building, developing and extending relationship across the team and the
    wider business
    * Design, implement and maintain applications and infrastructure
    * Work with a variety of business and technical teams including 3rd party to enhance service and deliver solutions/projects
    * Demonstrate expertise in key areas of infrastructure and a broad knowledge general infrastructure
    * Trend analysis and problem management
    * System and performance monitoring/tuning and orchestration
    * Ensure appropriate standards and procedures are adhered to
    * Support users on both hardware and software applications
    * Administration of backups and restores
    * Vulnerability management

    Key Experience:


  • Minimum of 5 years specialising in supporting Wintel and Citrix platforms, desktop and infrastructure; as well as all the expected qualities of an experienced Infrastructure engineer
    * High level of customer experience


* Active directory domain services configuration and administration
* Windows 7/10 support, administration and configuration
* Windows server 2008/2012/2016 server administration and configuration experience in design, configuration and administration of core infrastructure application products including but not limited to:
- -Active Directory Domain Services
- -Enterprise collaboration tools
- -Citrix
- -Networking
- -System Centre
- -Vmware
- -Backup software
- -Telephony
- -Anti virus
- -Solarwinds
- -Asset management
- -SAN environments
- -Infrastructure security
* Advanced network administration and troubleshooting, TCP/IP and WAN/ LAN /WI-FI
* Demonstrate exceptional knowledge in one or more key areas of Infrastructure
* Advanced hardware support
* Capacity management and planning
* Awareness and ability to implement new technologies appropriate to the organization.

* MCSE or equivalent
* ITIL Certified

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