IT Support Engineer

Hays Specialist Recruitment Limited
London (Central)
14 Apr 2018
16 May 2018
Contract Type
Full Time

IT Support Engineer - London - £35,000

An opportunity for an IT Support engineer has become available based in Central London. Working for an award-winning contractor and Property developer operating at the forefront of the construction industry, the successful candidate will be working within an outsourced IT department playing a key role within the IT team.

Key Responsibilities:

  • Technical IT Support for End Users and their devices, working towards a remote fix wherever possible (Available out of hours by mobile for technical support when required)
  • Mobile telephony support for Corporate contract, including configuration of devices (iOS devices)
  • 1st point of escalation for the business and escalation for 1st and 2nd Line Support teams
  • Completing both onsite and remote site setups
  • Hands on project delivery, including ad hoc out of hours work to implement changes
  • Assisting Infrastructure and Technology team with network projects.

Skills and Experience:

  • Hands on deskside support experience
  • Experience with troubleshooting issues with

- Windows OS (Certification preferable)
- Office suite
- AutoCAD, Adobe Creative Cloud (beneficial)
- iOS & Windows mobile devices (tablets and phones)
- Meraki networking

  • Network cabling installation experience - ideal, but willing to learn if not
  • Worked under an ITIL Framework and ITIL v3 Foundation certified - preferable
  • Experience of working with Service Logging and Monitoring tools

Additional requirements:

  • A full and clean drivers licence with access to own car

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