Client Services Director

Clinical Professionals Limited
12 Apr 2018
20 Apr 2018
Contract Type
Full Time

Client Services Director (Medical Communications)

Summary / Heading
A global Medical Communications agency is looking for a Client Services Director to work closely within the senior team to ensure that the strategic and commercial goals of the business are achieved. The Client Services Director will set operational standards, support business development and be responsible for the financial and general performance of all accounts.

You will be utilising excellent people management and strong interpersonal skills to lead the Client Services department and develop strong relationships both internally and externally. You will also be using effective project management skills to set financial goals and utilise business forecasts to effectively manage the resourcing of the Client Services team.

The CSD will be responsible for the medical education and commercial strategy and will need to have a broad knowledge of pharmaceuticals including drug development, market research and relevant regulatory codes. They will be utilising effective communication and business development skills to support proposals and pitch presentations.

This is a brilliant opportunity for the successful candidate to lead a supportive team in one of the top global Medical Communications agencies.


Salary (If applicable)
80k+ (depending on experience)

Client Company Statement / USP and Link
Company/Role Overview:
This fast-growing and forward-thinking global MedComms company is seeking talented individuals to lead the Client Services team. This diverse role will offer someone the chance to work closely with the senior team to set operational and strategic objectives for the agency.

25 days holiday
In-office Pilates and HIT training.
Cycle to work scheme.
Life Assurance
Private Health Insurance

Role / Description
Main Job Responsibilities:
Taking responsibility for the Client Services team across the agency.
Working closely with the MD and Scientific Director to set and manage the agencys mission and vision.
Taking overall responsibility for the financial and operational health of all accounts.
Acting as a commercial, scientific and marketing consultant.
Supporting business development with proposals and pitches.
Setting financial and performance goals.
Directing, mentoring and coaching junior team members.

Candidate Requirements:
Life Sciences degree (BSc or higher).
10 years plus medical communications experience either within a Medical Communications agency or pharmaceutical company.
Experience of working on medical education accounts (preferable, not essential).
Strong project management and strategic skills.
An understanding of the industry local and international regulations.
Wide ranging knowledge of scientific and therapeutic areas.
Proven ability as part of a senior management team.
Experience of leading business development pitches and proposals.

Role USP
Key Benefits To You:
Opportunity to work in a global MedComms agency.
Opportunity to be part of a fast-growing agency.
Opportunity to work with highly talented team members.
Excellent opportunities to increase knowledge and refine account director skills.

Agency Statement / USP / Link / Contact Details
Clinical Professionals are the leading pharmaceutical staffing consultancy in Europe. We are the agency of choice for medical communications professionals as we are the most knowledgeable recruiters within our specialist sectors and receive the highest number of jobs across the UK of all agencies therefore you can leave your job search and career guidance safely in our hands alone! Our expert consultants and resourcers have been working in the medical communications market for a number of years and understand the nuances of this sector, so can give tailored advice for YOU and outstanding levels of service throughout your career. We also have great relationships with our clients so pride ourselves on being able to identify clients that may be the perfect fit for you and bring you to their attention. By working proactively with candidates we find you the RIGHT job at the RIGHT time.

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