Snr Support Analyst- Salesforce
Application Support Specialist - Salesforce My client is currently recruiting for an Application Support Specialist on a permanent basis in Northampton. The Application Support Specialist will be responsible for providing Level 2 incident management for applications within the business and participating in service reviews as well as post incident reviews. The Application Support Specialist will also be responsible for executing data and configuration changes. Key responsibilities: Level 2 incident management Participation in service reviews and post incident reviews Complex issue triage, investigation and coordination to closure Data & Configuration changes execution Batch scheduling changes Identification of service improvements and stability activities Complex issue triage, investigation and coordination to closure including leading triage on major incident calls Data & Configuration changes execution Batch scheduling changes Collate data for Proactive Service Improvement Initiatives including trending of incidents, root cause and other MI to identify improvement actions First line for Consultancy Requests Own and Drive data for Capacity/Performance Management Ad Hoc Reporting where appropriate Reviewing of Implementation Plans & Release Documentation Essential experience: Previous experience in a technical support / problem solving role Live service / application support experience Excellent written & oral communication Understanding of APEX Controllers, Apex Triggers, Visual force Pages, Test Classes. Experience on Salesforce deployments Good knowledge of CRM Tools like Service Now, Service First, Service Watch, Service Primary proficient in Salesforce.com (SFDC) and supporting Salesforce administrative activities. If the role is of interest please submit your CV in the first instance. Application Support Specialist - Salesforce McGregor Boyall is acting as an Employment Agency in relation to this vacancy.