IT Trainer

Recruiter
IT Skillfinder
Location
United Kingdom
Posted
12 Apr 2018
Closes
23 Apr 2018
Contract Type
Permanent
Hours
Full Time
Industry background: *Preferably within the legal sector *Software Vendor Your Responsibilities: *Advise clients about timing of training and who should attend training *Teach clients/employees how to use the product, as well as understand best practices in product use *Develop and document training materials for external training programs *Remain up-to-date with product changes and update / maintain training materials and client collateral *Conduct in-person and web-based training sessions, lasting from 1 hour to 5 days across the platforms *Travel to client sites via car and/or plane to conduct face-to-face training. *Develop training strategies to grow the training program *Develop surveys to assess effectiveness of the training/trainer to determine what improvements need to be made *Track all training and training income using internal system *Create and execute Proposals/Statements of Work for customer training *Comfortable in a fast-paced, self-guided, dynamic and demanding environment *Additional responsibilities *Provide technical support to customers as assigned *Contribute to the product knowledge base articles *Product demonstrations in person and via web conference to customers or prospects *Work with the other business teams (primarily support, customer success and sales) in communicating the products to customers *Flexibility to travel - ( at least once a month) Your Skills: *Excellent communication skills as well as a proactive attitude and outgoing personality *Experience of training cross functional audiences *Previous experience of enterprise software technical project management would be desirable *Ability to interact and develop relationships at multi levels both internally and externally *Ability to write clearly to communicate software features to a non-technical audience *Good working knowledge of Microsoft Windows, Mac OS X, Android & iOS *General familiarity with web technologies *Strong stakeholder management You will have the opportunity to progress within the company and own the training function. You will also be able to train on multiple products. If this sounds interesting, get in touch on LUrner@Skillfindergroup.com. Interviews will take place ASAP.

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