Service Support Manager - Software, Utilities, ITIL

Recruiter
Applause IT Ltd
Location
Lancashire
Posted
12 Apr 2018
Closes
18 May 2018
Contract Type
Permanent
Hours
Full Time
Service Support Manager - Software, Utilities, ITIL Service Support Manager sought by a market leading software house, developing a range of data management products and services predominantly for the utilities market place. You will be responsible for developing the Service Support function and manage the team of Application Support Analysts, Service Desk Analysts and Major Incident Management teams. Key responsibilities: You will be responsible for the delivery of service to customers within SLA Implement and manage ITIL based service support processes in relation to event, incident and problem management Manage shift operations Management of a very busy client support desk and first and second line resolution Dedicate continuous improvement in relation to process and delivery of support services For this role you will need to have a minimum of 2 years experience managing a Service Support function, ITTIL V3 and have experience working on a busy desk. You will be a proven Service Support Manager with excellent customer service skills and work very well under pressure. Excellent opportunity to grow your career with a market leading software house. Service Support Manager - Chorley

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