Application Support Analyst

Recruiter
Southern Lights
Location
Wiltshire
Posted
12 Apr 2018
Closes
23 Apr 2018
Contract Type
Permanent
Hours
Full Time
Application Support Analyst - £25k Company: Software service provider The successful candidate will: Deal with incoming customer support requests, logging and updating tickets where appropriate Escalate issues, enhancement requests and business opportunities to the relevant departments Provide remote support, via industry standard tools, to our desktop, server and mobile applications Assist with the creation of reports for both customer and internal use, primarily using Crystal Reports and SQL queries Assist the Development Team with testing, documentation and feedback as required Ensure that internal systems are kept up-to-date Assist with the updating and day-to-day management of our Software as a Service platforms Provide technical backup and application knowledge to all business areas where required Desirable skills: Experience or qualifications in one or more of the following: SQL Databases, Visual Basic, VB.NET Experience of delivering customer or application support Strong systems fault-finding and analytical skills A good communicator - face-to-face, telephone, written, email. They are able to converse with non-technical people on IT issues without jargon and are able to build and maintain good relationships with clients and colleagues "Southern Lights Ltd act as an employment agency for the purposes of this advert" For more information on the company and a detailed job specification please apply now.

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