IT Service Desk Engineer

Recruiter
Medsolve
Location
Durham
Posted
12 Apr 2018
Closes
17 May 2018
Contract Type
Permanent
Hours
Full Time
IT Service Desk Engineer Stanley Salary up to £30,000 per annum Full time, permanent Must have a full UK driving license We're currently looking for an experienced IT Service Desk Engineer. Our client specialises in providing fully managed IT services, support and cloud solutions to a wide range of small and medium-sized businesses throughout the North East of England. Responsible for providing outstanding technical support to external clients, you will provide the highest level of expertise both on-site and off-site for a diverse range of technologies including desktop and server environments, network infrastructure and vendor specific hardware and software. It is paramount to our business that clients' expectations are met and successfully managed both onsite/offsite. Key Tasks This role is varied and demanding with no two days being the same. Whilst some support must be delivered on-site with clients, much of the work can be delivered from our office. Logging client faults and ensure call backs made Providing on-site and remote support to our clients Assist with network, server, desktop and client equipment installation Managing incidents to resolution and within service level agreements, ensuring we maintain a high level of customer service Mandatory Experience Excellent IT skills (ideally gained from experience in a similar role) Working knowledge of Microsoft Windows Desktop Support (Windows 7/8/10) Windows Server Support - Server 2008 (including SBS Derivatives) / Server 2012 / Server 2016 Excellent knowledge of Active Directory Administration Backup Applications: Backup Exec/Acronis/Windows Server Backup Experience of Virtual Machine Management - Hyper V Full UK Driving License

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