Junior IT Technician - Award Winning eCom Brand
Office and Finance Administrator - Award Winning Sports Nutrition Brand Colchester, Essex £17,000 + Benefits + Perks ++ Ready to Dominate Life™ and join one of the most exciting and fastest-growing brands in the UK? ++ We are officially one of the UK’s fastest growing companies. Not only did we rank number 34 in the recent Sunday Times Fast Track league table, but we also placed as the 6th fastest growing online retailer in the UK. Despite such success, we are just at the start of our journey. With 13 European websites and counting, plus expansion into the USA, China and beyond; we have ambitions to become the No.1 online sports nutrition brand in Europe – and ultimately the world. We need your help to do this. Join the likes of Anthony Joshua, Tom Daley, Jonathan Joseph, Lucy Watson & Lucy Mecklenburgh - our brand ambassadors who all share our vision to Dominate Life™ and be the best… We need your help to do this… In this role, the Junior IT Technician will working closely with the IT Technician and support with all IT administration, system control and equipment set up. Reporting to the Head of Systems, the Junior IT Technician will play an important role in providing IT support across the business on a day to day basis. This is an entry level role for an individual interested in pursuing a career in IT and DevOps. What you will be doing? + Create user accounts, manage permissions and passwords for employees and contractors + Monitor responses to requests raised with the Service Desk, providing remote and hands-on support and responding to any queries in a timely manner + Providing telephone and email support to customers + Responding to simple equipment support requests (e.g. changing printer toner, replacing cables, setting up projectors, moving computers, installing software etc.) + Maintaining high standards regarding customer communications and response times + Maintaining an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and Mac OSX + Engaging in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems + Monitor and resolve failed orders issues + Completing any other IT support related tasks as requested by your line manager or a senior member of staff What are we looking for? + Experience with Microsoft operating systems, including installation and configuration + Experience with computer and peripheral hardware servicing and basic repairs + A true passion and interest for all things IT and tech with a desire to learn + Some IT/Computing qualifications (GCSE, BTEC, A-Level) are preferable but not essential + Knowledge and understanding of standard office software packages + A good standard of written and oral communication – strong customer service skills + Ability to work effectively within a team environment, both taking direction from and supporting other colleagues + Organised and methodical approach to work Benefits: + Pension + 15% Company discount scheme + Perk Box subscription with reduced price gym memberships, cinema tickets and free mobile phone insurance + Career progression Working hours: 9am – 6pm, 5 days a week Interested? Just Apply Below... ..But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.