Salary: £18,000 - £20,000 + excellent benefits Location: Twickenham A fantastic opportunity has arisen within the world's best specialist media company for an exceptional Events Executive to join one of their fastest growing event portfolios. With a client base of over 16,000 companies around the globe turning to them to help their businesses grow, you will be working within a team to deliver prestigious and creative events for these brands and clients, ranging from conferences and workshops to large-scale conferences. As part of the Customer Service team, you will work with the Marketing, Event Operations, Telesales and Conference Production teams in the execution of events for brands and on behalf of their clients. This role focuses on customer service and delegate retention to drive bookings for their events. The role also entails end-to-end registration management, client service level reporting. About the role: Dealing with incoming customer enquiries via telephone and email Processing delegate bookings and ensuring that delegates receive confirmation of their bookings Ensuring that enquiries are dealt with swiftly and efficiently meeting client service levels Ensuring that invoices are promptly sent out, payments received, payment queries resolved and aged debt is kept to a minimum Managing pre-event delegate administration - reminders, joining instructions, payment chasing, badging Managing post-event delegate administration - cancellations, no-shows, thank yous Supporting operations team on post-event evaluation Supporting on set-up of booking system for each event About you: Excellent written and verbal communication skills High levels of emotional intelligence, diplomacy, and patience Exemplary customer-facing approach and telephone skills including the ability to adapt your approach to suit relevant brand or client event and perform to client service level requirements Deadline and target-driven Able to work to client service levels Experience of working in a pressurised environment Willingness to travel to UK events on occasion Experience of using registration systems, including Eventsforce, and survey systems, including SurveyGizmo would be an advantage Previous phone & face to face customer service, commercial and research skills within an events environment would be an advantage Benefits: Excellent training and career progression opportunities 25 days holiday (increasing 1 day per year of service up to 30 days) Generous contributory pension scheme Life Assurance scheme + health cash plan / private medical insurance Childcare vouchers, Ride to Work, Interest-free travel loans, Lifestyle rewards and discounts Excellent location in Twickenham (quick 20 minutes from central London, and easy access from Surrey) A friendly and creative culture of innovation and collaboration reflected in their new, flexible open-plan work environment Click APPLY now if this sounds of interest. Candidates with previous experience or job titles including; Events Executive, Customer Service Executive, Event Administrator, Events Coordinator, Marketing Executive, Customer Service Advisor, Client Relationship Executive, Events Coordinator, Event Support, Conference Administrator, may also be considered for this role.