Service Desk Analyst

12 Apr 2018
18 Apr 2018
Contract Type
Full Time

Seeking an experienced Service Desk Analyst to join a globally renowned retail outlet, based in Oxfordshire.

Your new company
You will join a leading retail organisation who seek to appoint a Service Desk Analyst with previous experience of supporting a diverse user base and providing high standard infrastructure and network support.

Your new role

You will be part of an experienced Service Desk team providing 1st and 2nd Line Support to users in nine sites across Europe. You will handle all telephone calls, emails, self-service and personal visits to service desk as well as undertaking initial diagnosis, categorisation and prioritisation of all incidents and service requests. As a key member of the specialist team you'll enjoy delivering quality customer service, solving problems efficiently and presenting yourself as a dedicated technical professional.

What you'll need to succeed
You will have previous experience working in a Service Desk supporting key infrastructure systems including MS Office 2010 applications, MS Windows XP/7, Microsoft Window Server 2008/2012/2016, Active Directory and VoIPTelephony (Cisco). Additionally, you will have proven troubleshooting within a network environment. Experience of providing excellent customer services and a flexible approach to work is essential.

What you'll get in return
A competitive daily rate of circa £120-150 per day - Potentially 6 months contact on offer.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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