Client Support Analyst

Recruiter
CIPHR ltd
Location
Buckinghamshire
Posted
12 Apr 2018
Closes
23 Apr 2018
Contract Type
Permanent
Hours
Full Time
CIPHR is one of the leading providers of HR software solutions and services and support some of the UK's largest and most respected organisations, charities and public sector bodies. Our self-service SaaS HR system empowers employees to manage their own data, helping busy HR teams reduce costs, streamline their processes and spend more time working strategically to add value to their organisations. We're growing rapidly and looking for enthusiatstic individuals wit a can-do attitude to join us at this exciting time. We provide full training and offer exciting development and career opportunities so if you think you might be ready for a change and want to join a vibrant company and have the opportunity to work with experienced employees. Apply now! Responsibilities of the Client Support Analyst: Confidently respond to requests for advice, guidance and technical support across the entire CIPHR suite of products and services from our customers and colleagues within the business Deliver exceptional service to our customers and the business, in order to achieve the highest levels of customer satisfaction and contribute towards the business focus on client retention Develop and maintain working knowledge of the entire range of CIPHR products to the highest level. Develop and maintain technical skills to improve your understanding of CIPHR products and aid support. Including but not limited to; SQL Database administration and querying, Excel pivot tables and formulae and Remote Desktop Protocol Complete projects and tasks as assigned by the Service Delivery Manager and Senior Service Desk Analysts Requirements of the Client Support Analyst: Excellent communication skills Experience in a customer support or customer service led role Effective problem solving and investigative technique Calm under pressure and able to effectively prioritise workload Experience of providing technical support or software training

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