Digital Trading Manager

London (Greater)
12 Apr 2018
18 Apr 2018
Contract Type
Full Time
There could not be a more exciting time to join team FitFlop. Last year we re-platformed, invested in a whole host of tools and technology and launched a global Outlet channel (across the UK, Europe, US and Canada) which is why we need you - a talented, numbers focused trading expert to impact the growth of our global business. We’re growing and building our team (we’re at almost 30 now), you’ll report to and work closely with our Head of Online Trading and you’ll be leading a small digital team.

We’re passionate about putting our customers at the core of all that we do and this role will be the driving force of our UK, US, Canada and EU sites. It's a busy time for our digital team (did we already mention?) as we embrace a digital transformation phase, where ‘digital first’ runs through our entire business, so this is a great opportunity to join a fast paced and forward thinking Digital team and be at the forefront of our global growth plans.

You'll live and breathe all things ecommerce and get excited by pushing boundaries to put the FitFlop customer at the forefront of our business. In doing so you'll be responsible for trading multiple e-commerce websites, ensuring best practice methodology, site optimisation and (without a doubt) an incredible customer experience. You’ll have a background in online trading and be all about numbers, numbers and more numbers. With a data focused mind and you’ll be looking to make an impact in a fast-growing digital environment.

The Responsibilities

·Trading the Global websites (UK, EU, US and Canada) and delivery of profitable revenue to meet or exceed the budget

·Delivering direct channel forecasts, including building the territorial sales plans and management of KPI’s daily, weekly, monthly, quarterly and yearly

·Optimising sales by:category and product management,online visual merchandising, improving conversion rates, analysing and acting on key trading metrics

·Optimising the global sites through site analytics and onsite usability & A/B testing

·Providing analysis and reporting for key onsite areas

·Provide reporting and performance analysis of personalisation tools

·Responsible for the merchandising of the website, ensuring appropriate presentation of all category and product pages

·Leading, inspiriting and driving performance of a small team

·Managing internal relationship with the DC and customer service

·Engaging with technical team/ agency to have a holistic view of the business

·Liaising with the Marketing team and representing key brand focuses

·Ensuring key products are featured, cross-sell & up sells are allocated and key customer journeys are reflected

·Guaranteeing accurate and appropriate presentation of any language and currency on sites

·Reviewing touch points to identify opportunities for sales growth; including bestsellers, category traffic, top product views, abandonment etc.

The Person:

·Solid digital trading experience – you’ll be all about numbers, you’ll have experience of growing revenue and implementing improvements

·Results focused with strong business acumen and a desire to deliver work of the highest quality

·Passion for the web and sound knowledge of online selling as a multi-channel retailer, merchandising and operations including direct experience of Analytics, SEO, payment systems and fulfilment operations

·Financially savvy – a whizz with reports and analysis

·Amazing interpersonal skills - you’ll have the opportunity to influence the strategic direction of the business in what is a very exciting time

·A self-starter, highly motivated and positive attitude

·Hands-on, comfortable with the ‘doing’ – you’ll be happy getting stuck-in to any task

·Super-resilient and comfortable working in a fast-paced and changeable environment (you’ll be able to keep your cool and thrive on a challenge)

·Great management skills and ability to develop others, you’ll be overseeing a small team

·Ability to work simultaneously with multiple teams in different locales and different time zones

·Additional languages would be great to have

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