Client Training Specialist

Lexis Nexis
London (Greater)
12 Apr 2018
18 Apr 2018
Contract Type
Full Time
Client Training / Product Demonstration Specialist
London, Farringdon
Highly Competitive Salary, Bonus & Benefits

LexisNexis UK is about being a part of something bigger. It's about being able to push boundaries to new levels through delivering authoritative content with cutting-edge technology and software tools, allowing our customers to quickly find the answers they are searching for.

LexisNexis, a division of the global publishing company RELX Group plc, (FTSE 50), is a leader in professional publishing and a pioneering solutions provider specializing in solutions for the legal, tax and accountancy sectors.

We are currently looking to hire a proactive, training specialist to deliver high quality training engagement plans to drive the adoption and usage of our product throughout the lifecycle of a customer relationship.

We would consider someone who comes from a targeted sales background - Software sales (non-technical post sales training), recruitment advertising - product training/ demonstration. We would also consider someone who comes a from recruitment background who wants to move away from targeted sales in revenue terms.

Main Purpose of the Role:
  • Develop and deliver introductory training programs with end users or facilitate these session with internal product/ knowledge managers and sales teams
  • Develop and deliver appropriate customer engagement and retention strategies.
  • Collaborate with our Sales team as you track and monitor product usage statistics and build a comprehensive view of accounts
  • Work with customer segments in terms of support level required, value and retention risk, and determine appropriate level of investment and corrective action required
  • Collaborate with the marketing team to develop and execute marketing campaigns where appropriate,
  • To manage and prioritise your diary effectively to ensure that you consistently meet set monthly KPI's (key performance indicators) each month and your customers' needs in a smart manner ensuring effective account planning and delivery.
  • To work with all members of the Product Adoption team to continually implement new ideas and improve the way our customers are supported to ensure they realise maximum value and return on investment from the LN services they subscribe to develop and maintain strong relationships with customers and foster product user communities.

  • To be considered for this role you will need to possess:
  • 3-5 years' experience in training delivery and/or customer support roles with a proven track record of creating and delivering customer retention and loyalty programs
  • Excellent relationship-building skills at all levels, both internally and externally
  • Excellent communications skills, written and verbal
  • Strong time and project management skills, with a proactive nature and drive to succeed

  • Desired Skills & Experience:
  • Industry / market-specific knowledge
  • Demonstrated experience of working in commercially focused environment
  • Demonstrated experience of designing and creating Blended Learning material (e.g. videos, podcasts, webinars)

  • We are offering a competitive basic salary and an amazing l employee benefits package including 28.5 days' holiday, 5% pension scheme and access to industry leading training and development.

    We believe that when you put information and technology into the right hands, you give people the power to shape the world. Apply now, to truly make a difference

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