Associate Relationship Manager Apprentice - Aylesbury
Small Medium Enterprise (SME) Client Relationship Team provides exceptional service to business clients with turnover of £3m-25m across various sectors. The SME Proposition emphasises our commitment to understanding our clients' business ambitions, becoming a key strategic partner to our clients and helping them prosper globally.
As an Associate Relationship Manager you will be instrumental in driving the day to day relationship through telephony contact within a pooled support looking after SME client portfolios. This will include the proactive management of the client contact strategy to deliver effective client support to help cement Lloyds baking Group as the best bank for business.
Using your excellent communication skills you will work in close partnership with Relationship Managers to optimise the effectiveness of client meetings and independently drive your own quality client interactions. Our busy office environment will need you to be flexible in the tasks you undertake and work collaboratively with an ambitious team to build our business and bring to life the Group vision of Helping Britain Prosper.
Working as part of a Team and being organised will be essential in this role to ensure a first class ensure prompt service is delivered to our SME clients.
Right from the start, we'll give you full training and all the support you need with a 2 week Induction Programme where you will be required to learn independently. This will be followed by further on the job training, where you will be supported whilst you interact with customers and learn. During this time you will be given all the coaching and development you need to achieve your competency. We will help you to obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory practices and constraints. So you don't need previous experience of finance or banking however some knowledge and experience of delivering an excellent customer service is a plus.
Our office hours are 9.00am - 5.00pm Monday to Friday and we are open to discussions around flexible working to facilitate a working arrangement suitable to both you and the business. We are committed to the principles of agile working and are proud of the industry recognition we have received, including No 1 in the Stonewall Top 100 Employers Index 2017, Top 10 Employer for Working Families 2017, Times Top 50 Employer for Women all in 2017 and Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.
Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.
Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.
So if like us, you have a passion for delivering excellent customer service and possess great planning and organisational skills we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.
Together we make it possible.
Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.