Credit Hire Specialist

Recruiter
Action Claims
Location
Cheadle
Posted
12 Apr 2018
Closes
20 Apr 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Beginning in 1999 in Cheadle, Cheshire in the North of England, as an uninsured loss recovery agent, Action 365 has expanded to provide exceptional products and comprehensive business services that support and strengthen our clients own business growth by providing the best possible motor claims accident management services for insurers, brokers and hire companies. Action has developed a national reputation for excellence with over 200 years of combined experience . Operating as part of Freedom Services Group, Action 365 forms the foundation to an innovative and dynamic group of companies with a global outlook.

The Credit Hire Specialist is responsible for dealing with all aspects of third party claims handling and specializing in Credit Hire and to prevent litigation in cases relating to motor claims. Working closely with third parties, external organisations and agencies.

The Credit Hire Specialist is responsible for dealing with all aspects of third party claims handling and specializing in Credit Hire and to prevent litigation in cases relating to motor claims. Working closely with third parties, external organisations and agencies.

Key Duties and Responsibilities

• Answer all incoming call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times.

• Effectively influence the third party to settle the claim in the most efficient way.

• Be pro-active in using the telephone to move the claim forward to reach the best possible settlement

• Handle third party and credit hire claims up to £10,000 accurately and efficiently.

• Assess, investigate and negotiate complex and more contentious credit hire claims including non-GTA cases.

• Ensure the claim details are fully validated for potential fraud/Large Loss indicators.

• Use and relate specific handling strategies to appropriate hire providers in order to control third party costs.

• Assist in developing strategies for specific CHO’s i.e. know your opponent.

• Convert third parties to use our network of repairers (or to settle in the most efficient way) to support reduction in repair and credit hire costs.

• Ensure third party claims are checked for possible credit hire and personal injury expediently and efficiently.

• Devise handling strategies and challenge appropriate cases in order to keep third party hire costs to a minimum.

• Diarise and chase the claim to ensure settlement is reached expediently.

• Maintain a pro-active approach to contain and minimise hire costs and avoid penalties and litigation.

• Apply a detailed an analytical approach to ensure that credit hire claims are valid and correctly presented using all valid mitigation arguments when negotiating settlement.

• Investigate and manage claims identified as potentially fraudulent within personal authority limits.

Financial authorities – Claims handling authorities

• Third party property damage £5,000. Credit Hire £5,000, storage and recovery £500, Claims management expenses; Maximum claims authority £5,000

Preferred Skills

• Good level of interpersonal skills – the ability to build successful, mutually beneficial business relationships.

• Good Negotiation and influencing skills in particular objection resolution.

• Communication skills – able to communicate to people with various levels of knowledge face to face, over the telephone and in writing.

• Good planning, organising and time management skills.

• Good problem solving skills.


The Perks

Working in a busy but relaxed, fun and friendly environment* Dress down Friday’sSocial events throughout the yearRefer a friend schemeIncentive schemeFree tea/coffeeFully Kitted KitchenPension contribution schemeCommission*Free parkingHealthcare SchemeBreak room with Xbox & WII FitVending MachinesExcellent Development & TrainingExcellent career progressionRegular fun charity fundraising eventsBenefit schemes that include highstreet discount and gym membership dealsCycle to workExcellent annual leaveHave time off on local Charity daysChildcare Vouchers
This job was originally posted as www.totaljobs.com/job/80919861

Similar jobs

Similar jobs