Pensions Team Manager

The Curve Group
12 Apr 2018
14 May 2018
Contract Type
Full Time

Team Manager - DB Pensions

6 Month FTC

The role

We are seeking a Team Manager to proactively manage a team of staff engaged in a variety of tasks related to the administration of Final Salary and Defined Contribution Schemes to deliver contracted levels of service and reporting within agreed costs.

The Team Manager role is pivotal in providing an effective and consistent service to clients. As the 'engine room' of our business it is vitally important that a Team Manager can maintain:

  • A clear understanding of client profitability and expected service
  • An effective and well trained group of Senior Administrators and Administrators
  • A buoyant and healthy level of team morale

About us

Our client is one of the world's leading providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. Our client proposition is built upon our deep specialist knowledge, client advocacy, tailored advice and service excellence. Together, we place our clients first, champion independent thinking and expect to be judged on the results we deliver.

Our client has been listed on the London Stock Exchange since October 1987 and today has a market capitalisation of over £2.5bn. The business has been very successful and has grown substantially over recent years with employee numbers increasing from 5,000 to over 11,000 over the last 5 years. Today they have offices across 41 territories.

Key responsibilities

  • Deliver work within specified timescales agreed in the service contract or with the Senior Manager as appropriate
  • To ensure the team complies with internal procedures, all aspects of pensions legislation and adhere to service and quality standards
  • Manage and distribute work to the team and ensure the accurate and efficient output of work and dealing with issues that impact the team performance
  • Liaison with other Team Managers onshore as needed to ensure service issues are managed and resolved
  • Liaison with the Senior Manager regarding resourcing and client expectations for all schemes managed by the team
  • Day to day Client contact on service matters
  • Responsible for the effective development and training of all team members to fulfil both needs and the employee's potential (relating to the administration of pension schemes)
  • Collation and reporting of Management Information to the Senior Manager as required
  • Ensure timely production of Administration reports for clients and deal with queries arising with client either by phone or occasionally face to face
  • Record complaints as they are received and ensure that the Complaint database is updated and maintained. Investigate any complaint raised and where needed undertake a root cause analysis of the issues and take corrective action
  • Encourage ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document changes under the guidance of the Senior Manager
  • Manage training needs and priorities alongside that of client work so that training is provided where needed and appropriate, whether 'on the job' or formal
  • Ensure the maintenance of all required documentation and procedures to allow effective and successful internal auditing
  • Conduct formal staff appraisals and document these within the timescales
  • Assist with Client Audits as required
  • Manage and participate in projects as required from the business and / or clients from time to time

Skills required


  • Strong working knowledge and experience of pensions administration and pensions legislation and Regulation
  • Basic PMI qualification as a minimum and ideally working towards APMI
  • Computer literate and strong on Microsoft Office Suite - Word, Excel and PowerPoint


  • Familiar with the following systems; Bizflow, Sharepoint and Practice Engine
  • Ideally some experience of planning and project management

Additional details

We offer highly attractive reward packages. We are aware of how integral our employees are to our progress, so we ensure that everyone shares in that success. Whilst this varies from company to company in the UK, typical benefits can include:

  • Employee share schemes
  • Flexible Benefit Scheme
  • Generous holiday entitlement
  • Pension Plan
  • Private healthcare scheme

Our client aims to be an equal opportunities employer and we would like to encourage applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation.

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