Market Rent Co-Ordinator

Recruiter
Teqniq Limited
Location
Newbury
Posted
12 Apr 2018
Closes
16 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Our client is looking for an experienced Market Rent Co-Ordinator to work on a 37 hour per week contract role to start on the 16-04-18 until the 18-05-18 with a likely extension to the contract role.

Hours are: 8:30 am to 5:00 pm, monday to Friday

You will be working with our new and existing customers, to provide and facilitate contact via a range of mediums including telephone, email, SMS and social media.
You will be responsible for providing efficient customer focussed support to our Market Rent Team incorporating a range of tasks relating to Tenancy Management and Lettings and deal with any related administration.

Key Deliverables

  • Make and receive contact with our customers by telephone, email, SMS, and Social Media.
  • Provide administrative support for the Market Rent team and direct support to our Lettings Negotiators
  • Responsible for lead generation via reactive and proactive methods. You'll be responsible for conversion of leads
  • Ensuring that viewings are set up correctly and confirmed to customers.
  • Liaising with Lettings Negotiators to ensure effective Calendar and time management.
  • You'll build rapport with our customers using open questions to better understand our customers' circumstances, needs and what's important to them, ensuring that our customer's requirements are met or exceeded.
  • Understand the products that we offer our customers and keep knowledge up to date by training, coaching and sharing with colleagues.
  • Collate and maintain information around availability of our Rental Properties.
  • Keep and maintain accurate records.
  • Arrange repairs and book appointments via SPINE system.
  • Act as a representative for Sovereign and be an ambassador for the brand and service that is offered.
  • Use appropriate call scripts and email templates to facilitate the efficient appropriate responses to our customers within agreed service levels (currently 24 hours).
  • Prepare tenancy packs and arrange for documentation to be reviewed by appropriate Lettings Negotiators prior to Check-in.


This job was originally posted as www.jobsite.co.uk/job/960515340

Similar jobs

Similar jobs