Trust IT Lead

Vacancy Filler
12 Apr 2018
11 May 2018
Contract Type
Full Time

Job title: Trust IT Lead

Location: Harlow

Salary: £43,464 - 47,878 per annum + Fringe Allowance

Working hours: Full time, 37 hours per week, 52 weeks per year


The Company

My client was established 2013 and is a small co-operative trust in the South East of England. Five of the trust's schools are located in Harlow, two in Stansted Mountfitchet, and one in Epping.

Based on a core values of Self Help, Self-Responsibility, Democracy, Equality, Equity and Solidarity, my clients Co-operative Trust's mission is to work together for their children to become confident, high achieving and independent individuals. In order to fulfil this aim, they are looking to employ a Trust IT Lead.

The Candidate

Our client is looking to appoint an experienced, highly service- oriented Trust IT Lead to drive and support ongoing development of all network storage, infrastructure and systems for their growing Multi-Academy Trust.

To be successful, the Trust IT Lead will have an expert understanding of supporting and developing Microsoft networks, to include LANs, WANs and server virtualisation and be able to demonstrate the successful implementation of O365 and cloud services.

The Role

As Trust IT Lead, you will exhibit for a high degree of autonomy, so you must demonstrate a logical and organised approach to project management, planning and problem-solving.

  • Follow industry best practice to proactively manage and develop all aspects of the Trust storage, servers, infrastructure, LANs, WAN and systems, to ensure a continuous and cost-effective IT service to the Trust
  • Work to ensure a continuous and user-friendly IT service that is fit for purpose for all users, taking direct management responsibility for the resilience and security of the Trust network and systems.
  • Monitor the performance of the Trust IT provision to ensure a clear, planned pathway for development and improvement.
  • Follow industry best practice in maintaining and supporting the Trust IT provision
  • Manage and coordinate urgent and/or complicated 3rd line support issues, acting as the Trust technical expert for escalation and liaison with 3rd parties, as required.
  • Take the role of Trust technical authority in all IT plans, decisions and troubleshooting.
  • Adhere to, monitor and uphold Trust procedures and processes for IT service delivery, including the service level agreement and industry best practice for the provision of systems administration and network management.
  • Work collaboratively and effectively with Hub Service Managers and other Trust IT staff to carry out timely fault resolution, development and maintenance.
  • Communicate in a timely and concise manner to all staff, students and stakeholders, ensuring at all times a high standard of English and an appropriate level of technical language.
  • Ensure all systems, processes and procedures are documented and published to the appropriate audience of staff, students and stakeholders.
  • Provide data, information and reporting to the Head of IT Services, as requested.
  • Seek and develop opportunities for technical improvement within the hub.
  • Contribute to Trust IT project planning and delivery, including leading and managing projects where appropriate.
  • Contribute to and ensure out of hours and emergency support, as per the hub service level agreement.
  • Maintain data and working practices in compliance with the Trust safeguarding and data protection policies.
  • Contribute to planning and management of Trust IT budget forecasts and upgrade cycles.

Essential Criteria

The Trust IT Lead, alongside all other staff, will be responsible for the safeguarding and wellbeing of pupils and must follow guidance and policies. Other essential requirements are:

  • Bachelor's degree in a relevant subject, or equivalent industry experience.
  • 5+ years' experience of improving and supporting Microsoft systems and IT infrastructure, encompassing LAN and WAN network management, server virtualisation and storage, Office 365, Windows 10 devices, Active Directory and cloud services.
  • Demonstrable experience of successfully planning and delivering complex technical solutions within a large scale enterprise.
  • Experience with cloud and on premise hosting solutions, including storage technology.
  • Working effectively in a large, matrix environment
  • Working proactively and under own initiative to provide leadership and management
  • Expert knowledge of the Microsoft technology stack, including AD, ADFS, Windows Server 2016, Windows 10, DFS, Azure, Office365 and Microsoft Exchange.
  • Expert knowledge of networking, including multi-site WANs, VPNs, configuration and management of switches and VLANs.
  • Expert knowledge of networking, including multi-site WANs, VPNs, configuration and management of switches and VLANs.
  • Good understanding of Cyber Essentials and defenses and procedures to protect against cyber-attack.
  • Recognised industry qualification in relevant skillset
  • Full, clean driving license.

If you wish to apply for the position of Trust IT Lead please click apply

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