Parts Co-ordinator

Recruiter
Sure Employment
Location
Shoreham-By-Sea
Posted
12 Apr 2018
Closes
14 May 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Our client, the world leader in hazard protection engineering, is looking for an experienced Parts Co-Ordinator at its engineering and manufacturing facility in Shoreham, West Sussex. This is a hands on role that involves interaction between the office and stores areas.

Main duties:
The following are main duties for the role but not limited to:

• Dealing with day to day component sales and customer service issues
• Using mechanical/technical knowledge and experience to identify customer part requirements by way of part codes/numbers and physical examination from the stores area.
• Co-Ordination of the UK based Service Engineers
• Parts and components sales support; meeting requirements of customers
• Office based point of contact for truck kit sales enquiries, issue and follow-up of quotations
• Component sales warranty processing; handling all warranty related enquiries from customers, claims handling
• Co-Ordination of Company customer repairs
• Invoicing and surcharge administration
• Controlling export of component and parts sales
• Analysing results and providing regular meaningful data
• Providing support to other team members and cover during holiday and absence

Principal Accountabilities:
• To understand Company products and customer services process to be able to deliver exceptional service
• To understand the processes within the department and the production function
• To ensure standard operations are adhered to
• To be the point of contact for Company customers – internal and external
• To identify and eliminate all non-value added activities
• Working as part of a team, promoting a positive working environment.

EXPERIENCE/QUALIFICATIONS:

Essential
• Experience in a vehicle parts or engineering stores environment with customer contact.
• Previous experience of working in the automotive/service industry
• A highly motivated, enthusiastic team player who is driver to deliver
• Able to work within a pressurised environment to agreed deadlines
• Technically minded
• Effective organiser and confident communicator
• Fully conversant with MS Office; Word, Excel, Outlook and calendars
• Previous experience of working with a CRM/ERP system.


This job was originally posted as www.totaljobs.com/job/80910361

Similar jobs

Similar jobs