Claims Handler - FNOL (First notification of loss)

Action Claims
12 Apr 2018
14 May 2018
Contract Type
Full Time
Beginning in 1999 in Cheadle, Cheshire in the North of England, as an uninsured loss recovery agent, Action 365 has expanded to provide exceptional products and comprehensive business services that support and strengthen our clients own business growth by providing the best possible motor claims accident management services for insurers, brokers and hire companies. Action has developed a national reputation for excellence with over 200 years of combined experience . Operating as part of Freedom Services Group, Action 365 forms the foundation to an innovative and dynamic group of companies with a global outlook.

Salary £15,000-£17,500 DOE

To proactively and efficiently deal with an insurance notification of loss in its entirety.

Key Duties and Responsibilities

• Be able to handle and administer an FNOL claim in its entirety with supervision.

• Be able to correctly advise on claim routes and identify revenue opportunities.

• Ensure all applicable services are offered and follow up work and tasks are completed in a timely manner.

• Be able to review and verify data in order to ensure fraud is detected whenever present.

• Be able to identify indemnity concerns.

• Be able to have a basic understanding of liability.

• Have a basic understanding of the Highway Code.

• Be able to use and understand multiple systems.

• Be able to set and amend claim reserves for various aspects of the claim in line with the reserving philosophy.

• Ensure claim data and costs are accurately inputted.

• Ensure that all regulatory requirements are adhered to including the protection of client and company data.

Financial authorities – Claims handling authorities

• Own damage authority £2,500. Reserve-third party damage £Nil, Maximum claims authority £2,500.

Specific role requirements

• Present a professional image of self and Action365.

• Review the demands and needs of customers and advise on various aspects of the claim process.

• Help the company mitigate losses.

• Work to agreed and set KPI’s.

• Adhere to regulatory requirements.

• Adhere to internal Action 365 procedures.

Qualifications and Education Requirements

• Educated to at least GCSE level A-C Mathematics and English.

Preferred skills and competencies

• Clear and professional communication skills – be able to communicate to people with various levels of knowledge both verbally and in writing.

• Good Listening skills.

• Planning and time management skills.

• Ability to understand the importance of complaint handling. • I.T skills and familiar with MS Outlook, Word, Excel.

Other duties:

• To work inclusively with all colleagues, customers and business partners to promote a workplace that values equality and diversity.

• To complete the Certificate In Insurance qualification in accordance with the chartered insurance institute.

The Perks

Working in a busy but relaxed, fun and friendly environmentDress down Friday’sSocial events throughout the yearRefer a friend schemeIncentive schemeFree tea/coffeeFully Kitted KitchenPension contribution schemeCommission*Free parkingHealthcare SchemeBreak room with Xbox & WII FitVending MachinesExcellent Development & TrainingExcellent career progressionRegular fun charity fundraising eventsBenefit schemes that include highstreet discount and gym membership dealsCycle to workExcellent annual leaveHave time off on local Charity daysChildcare Vouchers
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