Payroll Supervisor

12 Apr 2018
16 May 2018
Contract Type
Full Time

We are part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions. With 75,000 staff across the UK, Europe, South Africa and India this is an exciting prospect for anyone looking to join Capita as it opens many doors in terms of progression opportunities in a range of sectors

A unique opportunity has arisen for an Assistant Payroll Manager you will be responsible for a team of payroll administrators delivering of a compliant and high quality payroll service to over 300 schools and other clients.

The main purpose of this role, alongside the Operations Manager

Provide technical payroll expertise and thought leadership

Deliver best practice within Payroll

Ensure business-wide application and compliance of all financial & audit controls within Payroll

Ensure the accuracy and timeliness of the payrolls

Manage train and develop the team

Key Responsibilities:

Responsible for leading a team of administrators in the day to day running of weekly/fortnightly and monthly payrolls ensuring accuracy and timeliness are of paramount importance.

Ensure compliance with all statutory and contractual obligations.

Ensuring that pay runs and BACS payments are completed accurately and on time

Managing delivery in line with payroll schedule

Ensuring compliance with controls framework

Liaison with clients on all payroll service

Managing all payroll enquiries from clients and employees to satisfactory resolution

Liaison with HMRC; pension providers and other third parties

Maintaining knowledge of current and new legislation impacting payroll and ensuring this knowledge is shared with team and communicated with clients where appropriate

Identifying improvements in payroll processes and systems

Lead a culture of continuous improvement

Manage payroll team in line with company performance management policies

Improve the operational systems, management information, business processes and organisational planning in support of the strategic vision of Capita

Manage and increase the effectiveness and efficiency of all staff under your span of control through the management of effective resource planning

Other tasks may be assigned to the role over time based on business need and following consultation with the postholder.


5+ years payroll experience managing multiple payrolls in an outsourced environment

Extensive best practice customer service and delivering high quality results within blue chip organisations

A proven track record of developing strong relationships with key stakeholders at all levels in an outsourced environment

3+ years of managing and developing a team


Educated to degree level and / or have middle management experience in a service delivery/ contact centre environment, with a demonstrable track record of delivering high quality customer service in demanding environments.

Studying CIPP

Personal Attributes

Ability to influence through clear, informed and logical communications and justifications

Attention to detail and desire to follow issues through to resolution.

Creative and proactive approach to management

A team player who is able to coach and develop others within the team through an illustration of excellent interpersonal skills

Ability to delegate, follow up and multi task where required

Determined to consistently deliver high levels of performance

Conscientious, reliable, flexible individual who is self motivated

  • Capita's values are at the heart of our business. We believe that our colleagues should be Open, Ingenious, Collaborative and Effective; honest, straight-talking people who are highly intelligent and creative, who work brilliantly as part of a team or leading a team, and who never accept mediocrity. We're looking for people that personify Capita's values, who get involved in different things, deliver what they promise, take responsibility, embrace diversity, and respect their colleagues. And, most importantly, have fun

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

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