VIP Support Engineer / Corporate Desktop Support Analyst

Recruiter
REAL Technical Solutions Ltd
Location
London (Greater)
Posted
12 Apr 2018
Closes
20 Apr 2018
Contract Type
Contract
Hours
Full Time

VIP Support Engineer / Corporate Desktop Support Analyst

£175 per day – London – 3 months rolling

A leading London based global financial service company seek an experienced VIP Support Engineer / Corporate Desktop Support Analyst to provide technical support to C-level executives and their IT / Infrastructure & related technologies. You will also look to enhance and develop the existing infrastructure providing a proactive approach to support and the successful implementation of new systems and services. Experience of working in a similar role is an advantage.

Responsibilities for the VIP Support Engineer / Corporate Desktop Support Analyst:

  • Maintain technical excellence so as to maximise service within the VIP Support team.
  • Escalation and timely resolution of Incident/Problems/Requests.
  • LAN/WAN troubleshooting.
  • EMEA Remote Support.
  • Support of standard/third party desktop software.
  • Laptop Build and enhancements.
  • Software upgrades.
  • Implementation of new projects, systems and services.
  • Proactive approach to system reliability.
  • Creation of Service Desk knowledge articles.
  • Conduct regular review of systems, procedures and controls.
  • IP Telephony.
  • VIP Support as and when needed.
  • AV Support, Video Conference etc.
  • Backup Systems Commvault.

Experience required for the VIP Support Engineer / Corporate Desktop Support Analyst:

  • Knowledge of ITIL Frameworks.
  • At least 4 years’ experience in major support role.
  • Analytical, precise, with open questioning approach.
  • Excellent client facing skills.
  • Ability to work under pressure and able to deliver tasks within tight deadlines.
  • Extensive knowledge and experience of working with and supporting PC’s/Laptops, networks and wide area communications across multiple sites.

VIP Support Engineer / Corporate Desktop Support Analyst

£175 per day – London – 3 months rolling


This job was originally posted as www.jobsite.co.uk/job/960517825

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