IT Technician

Hales Group Ltd
12 Apr 2018
16 May 2018
Contract Type
Full Time

IT Technician - Lowestoft - £Negotiable - Permanent

Hales Group are currently seeking an IT Technician for a well-established and growing manufacturing client based within their Lowestoft office. Please note, this is a full time position based within a small office. Main duties will include:

Main duties:

  • Monitor Helpdesk System for tickets
  • Monitor backups from Datto device and QNAP time machine
  • Configure PCs, laptops and Macs
  • Mange Apple Profile Manager
  • Manage Spiceworks inventory (laptops, PCs and mobiles)
  • Order equipment (phones, computers, printers etc)
  • Management of Office 365 users and settings
  • Windows 7 - 10 configuration and management
  • macOS configuration
  • Management of iOS, Android and Windows phones through Apple Profile manager, Sophos MDM and Office 365.
  • Checking stock levels and ordering where required.
  • Creating user accounts and setting permissions, groups etc
  • Active Directory management, group policy management
  • DNS and DHCP
  • Basic SQL commands and tasks on occasion
  • Knowledge of IP addresses and network configuration
  • PowerShell script knowledge
  • Exchange Online, 2013, 2007 knowledge
  • Mimecast email review and management
  • Ability to take ownership of specific projects
  • Remote support over phone, TeamViewer and email
  • Occasional travel to Stoke office.

Person Specification:

* Excellent interpersonal skills

  • Punctual

* Analytical and problem solving skills

* Decision making skills

  • Effective verbal and listening communication skills

* Attention to detail and high level of accuracy

Please note, this role will ideally start immediately, however notice may be considered.

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