2nd/3rd Line Support Engineer

Recruiter
Michael Page Technology
Location
Bristol (City Centre)
Posted
12 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time

This is an exciting opportunity to join a growing IT service organisation as a 2nd Line Support Engineer based in Bristol.

Client Details

My client is a growing IT services organisation based in Bristol, they are seeking a 2nd Line Support Engineer to join them on a permanent basis.

Description

  • Be responsible for Level 2 proactive support work, solving proactively-generated Managed-Services tickets. This will include maintaining backup infrastructure, server infrastructure (Windows Server based on Hyper V or VMware, or Small-Business Server and equivalents), networks, cloud and client operating systems via Cloud managed toolsets as well as traditional hands on methods.

  • Be responsible for Level 2 Reactive Support work, solving Reactive User-generated tickets. This will include dealing directly with IT users and stakeholders both remotely and at client locations.

  • Provide escalation support for level 1 tickets and assisting the level 1 team when deemed necessary due to volume of work or cover.

  • Provide assistance to the project teams when needed.

  • Ability to build strong and long-lasting relationships with clients and stakeholders.

  • Actively mentor Junior staff members on the Service Desk. This will include inducting, training, monitoring, supporting and developing his or her team members knowledge and effectiveness.

  • There will be a need to be part of an on-call rota in the future and a full UK driving licence is desirable.

Profile

  • Experience in a 2nd line support role

  • Ambition to push the skillset into 3rd line technologies includes cloud based environments.

  • Experience working with Office 365 and Azure would be highly desirable

  • Exposure to VMWare as a virtualisation tool

  • Strong understanding of Windows Server 2008-2016

  • Excellent communication skills - ideally backed up with a customer facing IT role

Job Offer

£25,000 - £27,000 + benefits


This job was originally posted as www.jobsite.co.uk/job/960517735

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