2nd/3rd Line Support Engineer

Michael Page Technology
Bristol (City Centre)
12 Apr 2018
18 Apr 2018
Contract Type
Full Time

This is an exciting opportunity to join a growing IT service organisation as a 2nd Line Support Engineer based in Bristol.

Client Details

My client is a growing IT services organisation based in Bristol, they are seeking a 2nd Line Support Engineer to join them on a permanent basis.


  • Be responsible for Level 2 proactive support work, solving proactively-generated Managed-Services tickets. This will include maintaining backup infrastructure, server infrastructure (Windows Server based on Hyper V or VMware, or Small-Business Server and equivalents), networks, cloud and client operating systems via Cloud managed toolsets as well as traditional hands on methods.

  • Be responsible for Level 2 Reactive Support work, solving Reactive User-generated tickets. This will include dealing directly with IT users and stakeholders both remotely and at client locations.

  • Provide escalation support for level 1 tickets and assisting the level 1 team when deemed necessary due to volume of work or cover.

  • Provide assistance to the project teams when needed.

  • Ability to build strong and long-lasting relationships with clients and stakeholders.

  • Actively mentor Junior staff members on the Service Desk. This will include inducting, training, monitoring, supporting and developing his or her team members knowledge and effectiveness.

  • There will be a need to be part of an on-call rota in the future and a full UK driving licence is desirable.


  • Experience in a 2nd line support role

  • Ambition to push the skillset into 3rd line technologies includes cloud based environments.

  • Experience working with Office 365 and Azure would be highly desirable

  • Exposure to VMWare as a virtualisation tool

  • Strong understanding of Windows Server 2008-2016

  • Excellent communication skills - ideally backed up with a customer facing IT role

Job Offer

£25,000 - £27,000 + benefits

This job was originally posted as www.jobsite.co.uk/job/960517735

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