Associate Service Delivery Manager - Engineering

London (Greater)
12 Apr 2018
16 May 2018
Contract Type
Full Time
Assistant Service Delivery Manager - Lift & Escalator Industry
Chiswick Park

Otis is the world`s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded more than 160 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in more than 200 countries and territories, and maintains approximately 1.9 million elevators and escalators worldwide. Otis is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. Headquartered in Farmington, Connecticut, USA, Otis employs nearly 66,000 employees globally.

At Otis, service excellence isn`t a slogan. It`s how we do business.
Are you an ambitious and hard-working lift industry professional looking for your first route in to management?
Can you multi-task and cope in a pressurised and demanding environment?
Do you want to be part of our success story?

Otis is recruiting an Assistant Service Delivery Manager to further strengthen our London Service team and to be based at our Chiswick Park Head Office. Responsibilities will be to support the safety management, service delivery, sales generation and customer satisfaction across key customers across London.

This role provides an excellent opportunity for an ambitious and high performing individual to develop their skills and knowledge in the service delivery role. Ideally with Lift Industry experience (or experience from another related or building services industry), you will demonstrate proven leadership qualities or possess previous supervisory/management experience, good communication skills with a strong emphasis on customer focus and excellent planning ability and organisational skills. Reporting in to the Service Delivery Manager, you will have the ambition and talent to develop your career within management in the business. We would expect you to be able to demonstrate your commercial awareness and business acumen.

Key tasks will include carrying out Fatality Prevention Audits (FPA), Management Audits and Safety Inspections to ensure field compliance, including safety audits on sub-contractors; develop and manage a plan to deliver on monthly targets in line with our contractual requirements; schedule regular meetings with customers to proactively communicate performance and ensure we are exceeding their expectations; ensure monthly margin, volume and efficiency targets are achieved on repair works; develop a training resourcing, and succession plan for the field team.

On top of a basic salary up to £40,000, you will receive a Company Car or Car Allowance, Bonus plus other corporate benefits including our award winning Employee Scholarship Programme, which offers eligible employees the opportunity to obtain a University Degree, Graduate Diploma or Masters.

We welcome applications from dedicated and ambitious Service Managers, Field Managers, Customer Service Managers, Delivery Managers, Engineering Supervisors, Senior Engineers, Principal Engineers, Engineering Team Leaders, Technicians or Service Supervisors who are committed to developing a career within Otis/ UTC and who live within easy access of our Chiswick Park Head Office.

Otis is an Equal Opportunity Employer.
Please note that due to the high volume of responses that we receive for opportunities across the UK, we are unfortunately no longer able to respond to each application directly or to provide further individual feedback. We will however contact you should we select you to attend an interview. Should you not receive a reply from us within 4 weeks, please assume that your application on this occasion has proved unsuccessful.
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