Head of Business Systems

Michael Page Technology
12 Apr 2018
20 Apr 2018
Contract Type
Full Time

Michael Page are working in a retained partnership with the Scottish Courts &Tribunals Service (SCTS) to recruit a Head of Business Systems based from their Edinburgh HQ.

Reporting to the IT Director, this role is critical to the strategic development of the organisation's application services in line with its digital strategy and complementary to justice sector initiatives.

Client Details

The Organisation

SCTS offer the opportunity to work for a prestigious organisation with an exciting career path as they undergo their biggest modernisation programme in over a century. Recent programmes have included;

  • The upgrade of the IT infrastructure
  • Record levels of excellent customer service & satisfaction
  • Achieved a successful merger of the courts and tribunal's administration,
  • Implemented the civil court reform programme including the creation of the Sheriff Appeal court and the all-Scotland personal injury court.

"We place digital innovation at the centre of our service delivery, making sure that courts and tribunals maximise the opportunities afforded by technology to create better processes, provide easy access and sharing of information, and provide courtrooms with the technology to minimise physical appearance and support quicker outcomes."


The Role

With an IT applications architecture background, the post holder has responsibility for the Business Systems Team (BST) management and ongoing development, management of the application estate and providing technical leadership for projects impacting their area of responsibility. This role is a key component of the overall IT Technical Design Authority.

The Head of Business Systems will be responsible for all case management systems, corporate applications and interfaces. A background in system analysis and/ or application design is required. The technologies in use are SQL & Oracle server databases, SharePoint, .NET suite and Sitefinity content management system.

Responsibilities include but are not limited to;

    • Lead the Business Systems Team in all aspects of delivery of IT projects, business projects encompassing application change and business-as-usual services, including case management systems, corporate services applications and web presence;

      • Provide technical leadership on projects, including requirements gathering through a structured approach, defining activities and tasks, providing estimates and ensuring the quality of all team deliverables;

        • Act as part of the IT Technical Design Authority, which has responsibility for ensuring that all changes and future designs are consistent with our security policies, industry best practice and the organisation's digital agenda;

          • Utilise Application Portfolio Management disciplines to define and implement the application systems roadmap in line with business aspirations & requirements, the overall digital strategy and industry best practice and innovations;

            • Act as the organisation's Web Master, ensuring that the SCTS web presence is robust and meets agreed design standard, contributing materially to the project to re-platform legacy websites;

              • Manage all application testing activities, developing testing processes to meet current and future needs;

                • Oversee the IT change manage process, including the Change Advisory Board;

                  • Represent IT and SCTS with stakeholder groups, Scottish Government, justice partners and third sector organisations, with the aim of collaborative cross-industry working and delivery of sector wide initiatives, e.g. the Evidence & Procedure Review;

                    • Represent IT with judicial committees and associations, capturing judicial requirements and presenting the case for cost effective, secure systems while meeting their demands;

                      • Manage supplier relationships in relation to application services;

                        • Contribute to the IT resilience planning, taking specific responsibility for in-built resilience in all business systems;

                          • Contribute to SCTS's adherence to accepted compliance regimes, including PCI DSS and PSN(P);

                            • Contribute to the organisation's Information Security Policy framework by reviewing high-level policy, writing procedures and ensuring team compliance;

                              • Champion the use of ITIL and TOGAF frameworks in the IT unit as a whole;

                              • Develop the capacity and capability of Business Systems Team to deliver current and future requirements in a cost effective and efficient manner, including recruitment, people management and developing training plans to deliver required skills.


                              • A proven IT Leader from a Public Sector or SME background who is a technical all-rounder with strong Business Systems Analysis skills;
                              • Engenders best practice;
                              • Plays a key role in following and establishing IT roadmaps to fit business strategy;
                              • Good understanding of how applications work.

                              Job Offer

                              Training and Development

                              All Scottish Courts and Tribunals Service staff will receive:

                                • Local and corporate induction training

                                  • On the job training

                                    • A Personal Develop Plan (PDP) as part of regular performance reviews

                                    • Personal online access to training courses and development programmes which are available to Scottish Courts and Tribunals Service staff

                                    The Scottish Courts and Tribunals Service is also an:

                                      • Institute of Leadership & Management Accredited Centre

                                      • SQA Approved Centre

                                      What we offer

                                      In addition to a competitive salary for this role the following is also on offer;

                                        • Working for a prestigious organisation

                                          • A generous pension scheme

                                            • Award winning family friendly employer with supportive policies and flexible working to help balance work and home life

                                              • Generous annual holiday entitlement on entry

                                                • Onsite gym

                                                • Financial support & staff discounts

                                                This job was originally posted as www.jobsite.co.uk/job/960515346

                                                Similar jobs

                                                Similar jobs