Debt Recovery Advisor

Selection Group Ltd
12 Apr 2018
20 Apr 2018
Contract Type
Full Time

Our client, a marketing leading debt recovery law firm based in Leeds is currently seeking an experienced Debt Recovery Advisor to join their expanding team. They offer excellent opportunities for career progression along with a friendly, professional and relaxed working environment. The successful applicant will have experience of working in collections/debt recovery, you will have excellent communication skills along with the ability to provide award winning customer service.

Duties will include:

  • Dealing with Inbound and Outbound telephone calls and correspondence to ensure that client service levels are achieved
  • Negotiating payment arrangements with customers or their authorised representatives
  • Ensuring that the business remains compliant with Client and regulatory requirements
  • Using an automated dialling system to ensure maximum contact
  • Client contact is required in order to resolve complex queries
  • Any other ad hoc tasks as directed by your line manager

Skills required:

  • Experience in a fast paced collections role is essential
  • Experience of working with an outbound dialler
  • Good negotiation/objection handling skills
  • Sound PC literacy
  • A professional telephone manner
  • Competent use of MS Word and Excel

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