Enforcement Officer - Field Based

Recruiter
Capita
Location
London (Greater)
Posted
12 Apr 2018
Closes
16 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Enforcement Officer - Field Based

We are the UK's leading provider of business process management and integrated professional support service solutions.

With 70,000 dedicated staff across the UK, Europe, South Africa and India we help make processes smarter, organisations more efficient and customer experiences better.

We have a contract to collect and administer the TV licence on behalf of the BBC and we are looking for officers to help ensure our customers are correctly licenced.

Position: Field Visiting Officers
Location: Camden
Job Type: Full Time, Permanent
Hours: 37.5 hours per week, flexible shift pattern
Salary: £20k plus commission OTE £25,500
Benefits: 23 days holiday which rises with length of service, pension, share save scheme, staff discounts i.e. childcare vouchers, dental plan, discounted insurance and share ownership plan.

About the role:

As a Visiting Officer for TV licensing your role will be to visit residential addresses to maintain an effective deterrent against evasion of the licence fee.

You will enforce legislation by taking a record of interview under caution where appropriate and maximise sales revenue for the BBC by ensuring the correct licence is in force.

This is a full time position so you must work 37.5 hours per week. There is a flexible shift pattern, so you can take ownership of the hours that you work and fit them round other commitments. We do ask that you work at least 20 hours per week between 4pm - 9pm weekdays or anytime at the weekend. This is so that you are visiting during the times that most people are at home.

About you:

We are looking for a people' person with excellent customer service skills and the ability to deal with some conflict and difficult customers with a firm but fair approach. You must be able to complete paperwork legibly and have a desire to hit set targets.

You will need to use your own car and your mileage will be reimbursed at 45p per mile.

You may have experience of the following: Field Visiting Officer, Customer Service, Conflict Resolution, Enforcement Officer, Traffic Warden, Security Guard, Debt Collector, Prison Officer, Police Officer, Debt Collection, Visiting Officer, Prison Guard, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
This job was originally posted as www.jobsite.co.uk/job/960512074

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