Senior Integration & API Support Engineer

Recruiter
Aim Hire Jobs
Location
United Kingdom
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
Job Title: Senior Integration & API Support Engineer Job Type: Permanent Job Location: London or Reading Salary: 50-80k Our Client one of the worlds biggest API Integration Software Companies , is looking to recruit a Senior Integration & API Support Engineer to join their Global Infrastructure Services department in their fantastic offices in London or Reading. Senior Integration & API Support Engineer This is not a traditional support role or support team. The Global Support department is the best in business and has no tiering structure due to the very technical nature of the products. That means the expert engineers are the last line of query. All are experienced software engineers, and on a daily basis deal with complex technical challenges from customers (developers and architects), as well as different technologies; this is why the engineers are considered Customer Architects. They have full access to all source code of the products, are doing pull requests and work hand-in-hand with the product engineering teams. About the Position: Help customers with challenging complex technical issues Quickly learn new technologies Directly engage with engineering and product to triage and provide quantified feedback to help and improve our products Drive outstanding customer experience Create knowledge bases and support tools for customers and internal teams Help to improve and optimize support processes and tools Engage with other cross-functional teams to review and improve customer engagement with Support and products Help to maintain Support as a differentiator Be part of the best team in the business and make it ever better Essential Passionate about technology, and love solving complex technical issues Solid experience providing technical solutions and development for enterprise software or hosted high-tech services using JEE and/or JSE framework Bachelor's degree in CS or equivalent industry experience Experience profiling Java applications (including threading issues), examining thread dumps, etc. is ideal Deep knowledge of Internet technologies and protocols such as HTTP and FTP Experience with SOAP, REST and/or Web Services Integration product support. Other integration vendors include IBM, BEA, Oracle, Tibco, etc. Knowledge of Open Source business and/or past contributions to open source projects is also favourable Excellent Verbal and Writing English Skills Beneficial Experience in Java development and concepts, including debugging against Java APIs Experience with Tomcat, XML, JMS, WS* and SOA/Integration technologies Experience using the JAVA IDE (Eclipse, Intelli J, Netbeans) is beneficial Experience using Maven is beneficial too Experience with JEE Application Servers and Containers (administration, deployment, and/or development in Tomcat, JBoss, WebSphere, Spring, etc.) This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY! - provided by Dice DEGREE, ECLIPSE, FTP, INTERNET, JAVA, JBOSS, JEE, JMS, MAVEN, NETBEANS, ORACLE, SOA, SOAP, SPRING, TOMCAT, WEBSPHERE, XML

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