Project Engineer (Service Team)

Ultra Electronics
08 Apr 2018
16 May 2018
Contract Type
Full Time
Ultra Electronics, Communication & Integrated Systems (Ultra CIS) is one of the larger UK based Ultra businesses and is operationally run as four business units: Information Assurance, Secure Communications, EWST and Surveillance & Security Systems. These business units are underpinned by a shared services structure which incorporates finance, HR, operations and communications. Across Ultra CIS we provide encryption, network protection, automated payments, tactical and commercial communications and telemetry systems, covert and mobile surveillance systems and situational awareness technology to defence, public sector and commercial customers worldwide.

Job Purpose:
To support the Service Team in the delivery of project and service tasking. Working within the Service Team to deliver solutions and services to the ATC, public services and military markets.

Scope / dimensions:
Joining a team of 6, the job holder will be working across a portfolio of support contracts ranging from 50k to 750k. This role holds no budgetary responsibility. Offsite UK travel will be required from time to time.

Key Responsibilities:
• Manage key project & service issues as directed by the Line Manager to ensure successful outcomes.
• Support the Service department to deliver projects to time cost and quality.
• Support the acceptance testing of customer systems.
• Assist the service team in the management of suppliers.
• Take direction from the Project Managers and team leaders to meet the company needs.
• Management of helpdesk call and customer returns processes.
• Assist the Service team in reporting to the client to ensure clear communications are maintained.
• Adherence to change control processes to ensure project configuration management is maintained at all times.
• Liaise with and manage sub-contractors to ensure the necessary work is completed and the best results are achieved.
• Follow best practice guidelines at all times when completing assigned tasks.
• Adhere to all H&S related legislation.

Knowledge, Skills and Experience:
• Experience working in a project/service delivery environment
• Experience in a customer facing service engineering role
• Implementing, managing & maintaining Microsoft Windows\Server environments including active directory
• An understanding of networking and associated technologies
• An understanding of visual and audio technologies (analogue & digital)
• Competent in the use of Microsoft Office
• Competent in the use of Microsoft Visio
• An understanding of satellite communications and associated technologies (Inmarsat, Iridium, GPS) etc (Desirable)
• An understanding of virtual environments (Desirable)

• Network+ / A+ Certification or equivalent
• HNC/HND Electrical/Electronic Engineering (Beneficial).
• MCSA/MCSE (Beneficial)
• CCNA (Beneficial)
• Valid UK driving licence essential.
• Ability to obtain SC Clearance.

Technical Learning
Learns new skills and gains knowledge quickly, whether in context of products, technology or the company’s operation.

Time Management
Uses his / her time effectively and efficiently; values time, concentrates efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Action Orientated
Enjoys working hard; action orientated and full of energy for things he/she sees as challenging; not afraid of acting with a minimum of planning; seizes more opportunities than others

Boss relationships
Responds and relates well to bosses; would work harder for a good boss; is open to learning from bosses who are good coaches and who provide latitude; likes to learn from those who have been there before; easy to challenge and develop; is comfortably coachable.

Career Ambition
Knows what he/she wants from a career and actively works on it; is career knowledgeable; makes things happen for self; markets self for opportunities; doesn’t wait for others to open doors.

Integrity and Trust
Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Learning on the Fly
Analyses both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

Looks to improve and compensate for weaknesses; uses different approaches for different situations

Due to the high volume of applications we receive, we cannot acknowledge or respond to all applications. If you have not heard from us within 14 days, please assume you have, unfortunately, not been successful

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