Customer Relations Officer

Lowell Group
12 Apr 2018
20 Apr 2018
Contract Type
Full Time
Customer Relations Officer

Location: Leeds

Salary up to £22,000 dependent on experience + 3% flexible benefits + bonus + contributory pension

At Lowell, helping our customers is at the heart of what we do. As we make sure we put our customers first, we're looking for a strong Customer Relations Officer to join our passionate Customer Relations team in Leeds.

What will you be doing?

As a Customer Relations Officer you'll be speaking to our customers and helping resolve complaints, highlighting root causes, and developing creative process improvements.

You'll really take the time to understand our customers' individual circumstances, and truly want to make a difference.

We know all our customers are unique, so you can expect lots of variation every day.

What do you need to bring to our team?

Excellent letter writing skills (including spelling, punctuation & grammar)
Adept at conflict management and excellent influencing skills
Customer focused with excellent customer service skills - TCF application
Strong attention to detail and excellent organisational skills
Skilled at communicating with all levels and with various stakeholders
Lateral and logical thinker with ability to use own initiative
Professional and flexible approach
Consistent positive attitude and a good work ethic

You'll also need to have:

Achieved GCSE Grade B or above in English and maths or equivalent or qualified by experience.
CSA, ICT qualifications or desire to work towards these qualifications essential.

Previous Experience

Experience of complaints resolution essential.
Experience of MS Word, Excel, and Outlook essential.
Knowledge of FCA disp' rules essential.
Knowledge of legislative and regulatory requirements essential.
Knowledge of lending codes of conduct essential.

How we reward you:

Competitive salary, annual bonus and pay reviews, contributory pension and
3% flexible benefits - including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club and retail discounts.
Free shuttle bus from Leeds City Centre
Subsidised restaurant and free on-site gym
11-strong learning and development team to support career progression

About Lowell

As one of the UK's leading and most respected credit management companies, we believe in the importance of good relationships. Whether that's with our customers or our people.

We want to listen to and understand our customers, not judge them, so that we can find the most affordable and fair ways to help them pay off their debts. Fairness runs through everything we do.

We believe our greatest assets are our people and we're keen to develop teams who want to make a difference.

Have we sparked your interest? Get in touch - we'd love to hear from you

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