IT Support/Service Desk Analyst

Picture More Ltd
London (Greater)
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
Legal IT Service Desk Analyst 1/2nd Line Support

Central London - Law firm

Permanent: £34k - £37k per annum

We are currently working with an established law firm based in Central London to find a talented IT Support Analyst.

You will be responsible for providing a range of remote and deskside support to end users, across both hardware and software related issues.

Essential Technical Requirements:

In-Depth Knowledge of Microsoft Word 2010 and/or 2013.
In-Depth Knowledge of Office 2010 and/or 2013 (Excel, PowerPoint, Outlook).
Analysis and troubleshooting skills of all IT incidents.
Microsoft Active Directory administration.
Knowledge of building PC's and troubleshooting support issues.
Essential skills and experience:

Experience of working internally at a law firm.
Document Management Systems (iManage/Worksite/Filesite/Desksite/Hummingbird/DocsOpen).
Ability to prioritise issues in line with business imperatives.
Methodical in approach to resolving end user's issues.
Good problem-solving skills.
Team player.
Good time management and organisational skills.
Good communicator.
Good telephone manner.
Positive, enthusiastic and resilient manner - enjoys a challenge.
Presents self as a confident, competent professional who looks and acts like an ambassador for the firm.
Acts to keep knowledge and skills base current.
Please note our client is looking for a candidate who has previously worked within a law firm

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