Senior Experience Consultant

Recruiter
Salesforce
Location
United Kingdom
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
Senior Experience ConsultantJob CategoryCustomer Success GroupJob DetailsDepartment Description Salesforce Experience Design is a group of passionate designers whobuild transformational products and experiences by turning humaninsights into business impact at Salesforce scale.Playing an integral part in Cloud Services, we partner alongsideService, Sales, Marketing, IT, and Human Capital Management Lines ofBusiness across all industry verticals to help customers unleash thefull power of Salesforce through a design-centric approach deliveringuseful, usable and desirable experiences'Our work environment appeals to self-motivated, flexible team playersthat have great interpersonal skills and lots of curiosity. We believein peer relationships rather than hierarchies; in teams rather than lonethinkers. Salesforce is all about an open collaborative approach and wethink it is the key enabler for us to deliver innovative,ground-breaking work.As part of Salesforce Cloud Services Group (CSG), our designers follow aconsultant mindset including working with different Salesforcecolleagues across various engagements, willingness to travel whenrequired and understanding the value of working on site. Salesforce has been ranked the world's #1 most Innovative Company byForbes for 2017, and our core value of Innovation drives our work eachday - along with our values of Trust, Growth and Equality.Role Description We are looking for a passionate and pragmatic Senior User ExperienceDesigner who is eager to join a fun, collaborative and innovative team.His/Her role is to understand the business and end-user's needs in orderto translate those needs into intuitive, transformational experiences.These experiences are primarily driven by a focus on research,interaction design, and technical feasibility. The Senior UserExperience Designer is a team player and assists with various ExperienceDesign activities throughout a project lifecycle and collaboratesextremely well with User Interface Designers.Key Accountabilities Success will be measured by your contribution and collaboration withinthe Experience Design group as well as within projects-working withteams and customers to create successful outcomes and ensure the highestlevel of customer satisfaction. Specifically, your areas of focus willbe: actively participating in the Salesforce culture, ensuring yourskills and role requirements are continuously met, and assisting withExperience Design activities throughout a project's lifecycle. Define and create UX concepts based on an understanding of the business requirements and end-user needs through up-front, end-user research Prepare and facilitate of a variety of Experience Design activities for client-facing workshops, audits, and customer/stakeholder interviews Create a clear strategy from insight to action to effectively produce a variety of outputs such as personas, journeymaps, user flows, information architecture, prototypes, and wireframes as it pertains to business requirements and end-user needs and validate through user testing, when appropriate Communicate research findings, conceptual ideas, detailed design, and design rationale effectively both verbally and visually Follow and identify key industry and technology trends Build and maintain strong working relationships with colleagues, clients, and key stakeholders Respond positively and calmly to shifting priorities, demands, and timeline Participate as a contributor and at times a leader with an interdisciplinary team that includes other designers, business analysts, technical and functional architects, and software developers Collaborate effectively with remote team members Represent Salesforce's vision and values by ensuring all Salesforce certifications and coursework is met, as it pertains to the Experience Design group requirements Mentor junior designersBasic Requirements In-depth knowledge and experience with a Bachelor degree in a design-related discipline Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along side cross-functional teams including visual design, user research, and engineering Experience using industry-standard software, tools and methodologies (Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io, etc.) Knowledge of web-based technologies and their impact on the feasibility of design solutions Creative problem-solver with the ability to work with a blank slate and inspire others Experience pivoting and navigating dynamic and changing situations Strong communication skills - written, verbal, and presentation Proactive, self-sufficient and professional, with strong organizational and time management skills Passionate and enthusiastic about delivering design and user experience excellence Excellent communication skills both verbal and written Willingness to travel up to 50% of the time Preferred Requirements Design consulting background a plus Knowledge or experience using Salesforce products Experience with Microsoft Dynamics, Oracle, SAP or other enterprise software Experience working across a variety of industries, including B2B and B2CSalesforce, the Customer Success Platform and world's #1 CRM, empowerscompanies to connect with their customers in a whole new way. Thecompany was founded on three disruptive ideas: a new technology model incloud computing, a pay-as-you-go business model, and a new integratedcorporate philanthropy model. These founding principles have taken ourcompany to great heights, including being named one of Forbes's"World's Most Innovative Company" five years in a row and oneof Fortune's "100 Best Companies to Work For" eight years in arow. We are the fastest growing of the top 10 enterprise softwarecompanies, and this level of growth equals incredible opportunities togrow a career at Salesforce. Together, with our whole Ohana (Hawaiianfor "family") made up of our employees, customers, partnersand communities, we are working to improve the state of the world. Posting StatementSalesforce.com and Salesforce.org are Equal Employment Opportunity andAffirmative Action Employers. Qualified applicants will receiveconsideration for employment without regard to race, color, religion,sex, sexual orientation, gender perception or identity, national origin,age, marital status, protected veteran status, or disability status.Headhunters and recruitment agencies may not submit resumes/CVs throughthis Web site or directly to managers. Salesforce.com and Salesforce.orgdo not accept unsolicited headhunter and agency resumes. Salesforce.comand Salesforce.org will not pay fees to any third-party agency orcompany that does not have a signed agreement with Salesforce.com or Salesforce.org. - provided by Dice B2B, B2C, CLOUD, CLOUD COMPUTING, CRM, DEGREE, HUMAN CAPITAL MANAGEMENT, MICROSOFT, ORACLE, SALESFORCE, SAP, SAP CRM

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