2nd Line Technical Support Engineer

Recruiter
Davanti Solutions
Location
Maidenhead
Posted
08 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
2nd Line Technical Support Engineer

Location: Maidenhead, Berkshire

Salary: £38,000

Role:

To provide first and second line support to end user community in support of their server, infrastructure, desktop and laptop environments. The successful candidate’s duties will include:

Receiving and logging IT Service Desk calls using the company standard call logging facility
Working on first and second level IT issues until completion
Liaise with customers and provide information to aid them in their day-to-day IT related activities
Provide the customer with remote technical support and act as their technical liaison
Document and knowledgebase information, including new and changed services
Provide an escalation point to our Level One engineers
Support a contracted range of hardware and software products and to assist the account team leader in the delivery of outstanding levels of customer service
Report directly into the assigned team leaders and Service Support Manager
Essential Criteria

Experience troubleshooting/supporting:
Windows 2008/11 SBS | 2012R2 | Hyper-V | Microsoft Exchange | Office365 | Active Directory | Group Policies | VPN | Firewalls | Switching | General comms | MS Office | Backup products | Security Products | Printing | Server/PC Hardware faults
Ability to communicate effectively and demonstrate excellent Customer Service skills
Desirable Criteria

MSP experience
Design and implementation of network security solutions, firewalls and switching
Design and implementation of Active Directory and Group Policies
Migration between various versions of Windows Server and Microsoft Exchange / Office365
Experience in installing and migrating Microsoft SQL
Microsoft Certified Solutions Expert
Knowledge of Dell SonicWALL security appliances
A key component of this role will be to resolve and escalate calls within agreed timescales defined in the account Service Level Agreement.

Benefits include: healthcare plan, company pension scheme & training and certifications plan.

A fantastic opportunity for a 2nd Line Technical Support Engineer to join a leading IT Services company who provide a wide range of services including Infrastructure Design, Implementation and support focussing on solving the IT problems of businesses, including Managed Services, Cloud Solutions and Support whilst delivering the highest level of customer service

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