Autotask Administrator

Orbital Recruitment is pleased to announce we have successfully partnered with one of the leaders within the IT Managed Service Support industry.

Further to this we are now recruiting for an experienced Autotask Administrator to join their expanding team.

You'll be the driving force behind the training, usage and implementation of their internal ticketing and CRM platform.

Day to day duties:
• Manage, troubleshoot and support Autotask ticketing system
• Develop training program for Autotask usage
• Run weekly and monthly reports related to tickets
• Monitor and clean data input from all Autotask users
• Perform system assessments to determine best UI/UX adjustments
• Create and document all actions, practices, procedures and processes
• Analyse existing system procedures for efficiency and effectiveness

The successful candidate:
• Passion for recognising potential problems and taking appropriate preventative action
• Strong end-user interaction and communication skills
• Ability to support a wide variety of users through phone, email and personal interactions

Once successful full training will be given but we would like you to have experience in the following:
• Using complex CRM such as Salesforce or Microsoft Dynamics
• Use of all Microsoft packages especially Excel with Pivot table knowledge being advantageous

If you feel you have the relevant skills we would love to hear from you so please send your CV