IT 1st Line Support Professional
We are seeking a 1st Line IT support professional to act as the initial point of contact for support calls.
The successful candidate will be expected to log, categorise, troubleshoot, fix and escalate where applicable to 2nd line support. You will be responsible for primary application support covering both Microsoft Office as well as numerous legal applications.
You will also be involved in the installation and configuration of a range of application packages as well as performing upgrades of both hardware and software. As the primary point of contact you must have an enthusiastic attitude and excellent customer service with a positive telephone manner.
You will be able to work on your own initiative but operate as part of the support team. The ideal candidate will have a good understanding of the following:
Windows 7 and 10
Microsoft Office 2010 â?? 2016
Basic networking skills
Understanding of hardware components
Experience of any legal IT software would be useful but not essential
The role will be based in our Salisbury office with occasional visits to our London office as well as the possibility of visiting our remote workers so a clean driving licence is preferable as well as own transport if possible.
Interested? Don't hesitate! Click "apply" now! No agencies please
Closing date 17th April.