Credit Control Administrator (part time)

11 Apr 2018
18 Apr 2018
Contract Type
Part Time

Do you want to become an expert in the property sector? Are you highly organised with excellent customer service skills looking for a new role?

Touchstone are a growing business with big plans for the future, and we want likeminded, spirited individuals to help us achieve our goals. Our Credit Control Administrator are the first point of contact for our customers, if you have a customer service focus with excellent administration skills this is the role for you. This could be your first step to a career in property with Touchstone, as we encourage our Credit Control Administrators to increase their professional knowledge and look to promote internally.

What your role will be

You will join a small close knit team that boasts a strong work ethic and are known for their friendly approach. As one of our Credit Control Administrators you will maintain rent accounts, chase payments and arrears, across all client portfolios within the business area. You will provide a first class customer service experience, whilst also ensuring that SLAs are met, whilst complying with client, company and statutory regulations.

You will be working Monday to Friday covering 20 hours. Ideally these will be 10am - 2pm however we are able to be flexible.

Your background

Touchstone is a growing organisation and our team works efficiently and at pace, therefore we need you to be able to manage multiple priorities and enjoy variety in your work. Much of your role is dependent on developing positive working relationships, communicating with tenants and landlords, so we require someone who has excellent written and verbal communication skills. Experience working within an office based customer service role would be beneficial, but more importantly we want you to be able to think on your feet and be solution focused. You should be motivated to seek new knowledge and share in our ethos of continuous improvement in return we will provide full training, to give you the skills you need to be an expert too.

What we offer you

From staff surveys, to our colleague led Brilliant Places to Work project, we action your ideas to continually increase employee engagement and become better than ever. As well as great benefits including generous holiday entitlements, high street vouchers and cycle to work schemes, we offer you the chance to get involved with our charity work as it's a fundamental part of who we are and what we stand for. For the last two years we have worked with Habitat for Humanity with Touchstone staff visiting Malawi to help build homes for orphans and each local office has a selected a charity they wish to support directly. If you have a charity project closer to home, we can help support you with our volunteering policy where we match two days annual leave dedicated to charity work.

About us

We're Touchstone as experts in the property sector, we're trusted by some of the UK's biggest landlords to manage their portfolios. We combine our experience as a professional property manager with an innovative approach, cutting edge technology, and a flexible, customer-focussed workforce. From city centre apartments for young professionals to suburban semis for working families; from central London across the rest of the UK's towns and cities; from build-to-rent to managing properties in receivership - we manage homes the length and breadth of the UK, across the private rented sector. It's a diverse client base, but all our clients have one thing in common - they work with us because we're experts at what we do, with the experience to back it up.

Touchstone is backed by Places for People Group, one of the largest regeneration, development and property management businesses in the UK.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

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