Parts Coordinator

Seismic Ltd
06 Apr 2018
16 May 2018
Contract Type
Full Time

Our client, based in Shoreham-By-Sea with a globally recognised brand, has just made available a permanent opportunity for a Parts Coordinator to join their team, offering a salary of up to £21,707 per annum (dependant on experience) plus benefits.

Key Responsibilities of the Parts Coordinator

  • To support the Customer Services department and to provide an effective and efficient service to our client's customers
  • Dealing with day to day component sales and customer service issues
  • Coordination of the UK based Service Engineers
  • Parts and components sales support; meeting requirements of customers
  • Office based point of contact for truck kit sales enquiries, issue and follow-up of quotations
  • Component sales warranty processing; handling all warranty related enquiries from customers, claims handling
  • Coordination of customer repairs
  • Invoicing and surcharge administration
  • Controlling export of component and parts sales
  • Analysing results and providing regular meaningful data
  • Providing support to other team members and cover during holiday and absence
  • To understand our client's products and customer services process to be able to deliver exceptional service
  • To understand the processes within the department and the production function
  • To ensure standard operations are adhered to
  • To be the point of contact for our client's customers - internal and external
  • To identify and eliminate all non-value-added activities
  • Working as part of a team, promoting a positive working environment

Qualifications and Experience required for the Parts Coordinator

  • Experience in a customer service environment
  • Previous experience of working in the automotive/service industry
  • A highly motivated, enthusiastic team player who is driver to deliver
  • Able to work within a pressurised environment to agreed deadlines
  • Technically minded
  • Effective organiser and confident communicator
  • Fully conversant with MS Office; Word, Excel, Outlook and calendars
  • Previous experience of working with a CRM/ERP system

To apply, please send us a copy of your up to date CV clearly indicating your relevant experience. Candidates must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.

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