IT Business Analyst

Recruiter
SThree
Location
Glasgow
Posted
11 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
This is an exciting opportunity to be a Business Analyst in a newly designed centre of excellence for a fast paced international recruitment company. We're looking for someone to provide business analysis to projects developing the sales systems and using knowledge of applications to investigate, solve and help implement solutions to customer issues. You will have the opportunity to: Represent the interests of front office users, from consultants to sales directors, in the design, development and deployment of new sales system functionality. Producing functional design and test plans, for IT projects. Help create an inspiring workplace in our new Centre of Excellence Key Responsibilities Working closely with Operations, Service Desk and support teams to receive and resolve escalated issues with the sales systems. Transferring knowledge of how these sales systems work to these teams. Working in cross-functional teams, involving technical and non-technical staff, in support of IS and non-IS projects. Working closely with developers and QAs to specify and then test and accept resulting functionality. Experience Needed: Experience of gathering, documenting and communicating requirements is essential Experience of working with Agile methodologies (e.g. Scrum) is highly desirable Experience of working within a wider team of developers and QAs is highly desirable Knowledge of other CRM systems is desirable Experience of using work management tools such as Jira is desirable Working knowledge of the Salesforce platform is a bonus Skills: Organised and structured approach to managing streams of work. Ability to effectively communicate complex and/or technical subject matter to a variety of audiences Structured and collaborative approach to problem solving Proven analytical and deductive abilities. An ability to manipulate and interpret data If you have the desire to work within a high-performing team, playing a part in building, evolving and maintaining a world class team then we want to hear from you. Get in touch today! SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, work-life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants. We welcome applications from all suitably qualified persons, regardless of their race, sex, disability, religion/belief, sexual orientation or age. - provided by Dice AGILE, BUSINESS ANALYSIS, CRM, JIRA, SALESFORCE, SAP CRM, SCRUM

Similar jobs

Similar jobs