1st Line/ Service Desk Analyst

Recruiter
IF Recruitment Ltd
Location
Salford
Posted
14 Apr 2018
Closes
17 May 2018
Contract Type
Permanent
Hours
Full Time

Role 1st line/ Service Desk Analyst

Location Manchester

Duration 6 Months

Day Rate £180.00

Our client, a large law firm are looking for a 1st line/ Service Desk analyst to join them in Manchester on a 6 month basis.

Shift work involved (evenings, nights and weekends) and open to work 24/7 365. The client are happy to consider night shifts aswell.

Responsibilities:

  • 1st line support - troubleshooting IT relating problems for the firm
  • Single point of contact for incoming calls and emails from customers for IT problems
  • Assigning incidents and requests to appropriate 2nd and 3rd line teams after troubleshooting has been exhausted

Experience:

  • Proven experience working with Windows and Citrix
  • Strong understanding to support mobile phones, Apple and BlackBerry specifically
  • RSA or Change Pro or Extra Net

Similar jobs

Similar jobs