Property Claims Handler - Field Adjusting Support Team

Cordant People
14 Apr 2018
17 May 2018
Contract Type
Full Time

Key Responsibilities:-

· Managing Adjusters diary to ensure most efficient deployment whilst adhering to Service Level Agreements

· Monitoring outstanding case loads and diaries, ensuring appropriate claim progression and updates to all parties.

· Appoint appropriate suppliers when required. Review & challenge incoming correspondence in conjunction with handling Adjuster, making recommendations where appropriate.

· Ensure the accuracy of information recorded in the database across multiple systems.

· Achieve service standards, company and contractual requirements.

· Compose proficient letters and short format Adjuster reports.

· Provide high quality and professional assistance when dealing with telephone calls and correspondence.

· Handle verbal complaints in line with DG Complaint Handling Guidelines.

· General office duties as and when required.

· Keep up to date with client philosophies, processes and ensure revenue generation is maximised.

· Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required.


  • Proven experience of claims management (preferably property claims)
  • Analytical & Objective thinker
  • Communication skills (written and verbal)
  • Professional and reassuring telephone manner
  • Forward thinking with ability to manage varied workloads
  • Computer literate and strong keyboard skills
  • Organisational and task prioritisation skills

###cordant people are an equal opportunities employer - CP1######

Cordant Group is an equal opportunities employer

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