Service Desk Analyst

Appoint Personnel Ltd
14 Apr 2018
17 May 2018
Contract Type
Full Time

Service Desk Analyst

Appoint are currently assisting a Leading Developer/ Supplier of Journey Planning/ Management Software and Public Transport Mobility Solutions.

Responsible for the front-line support of a range of products, working closely with the existing team of Service Desk Analysts to support a large client base. You will carry out the required investigative work to identify the cause and resolution for reported issues.

Main responsibilities:

  • Supporting clients with the software
  • Troubleshoot complex problems using a variety of tools including SQL and Visual Basic scripts
  • Install and configure software, liaising with corporate IT teams as necessary
  • Write/ update standard user reference, training guides, client specific and system documentation
  • Prepare client specific procedures and communication documentation
  • Test upgrades for standard software products
  • Development and enhancement of training tutorials

The candidate:

  • Degree or equivalent qualification or experience in a computing or technical discipline
  • Previous experience of working in a customer support role
  • Strong Technical background working with relational databases such as SQL and the use of the SQL Server
  • Good, demonstrable knowledge of programming environments such as Visual Basics
  • Strong communication skills
  • Ability to problem solve and resolve issues efficiently

The successful candidate will occasionally be required to travel to customer sites and be prepared to conduct out of hours client support as needed.

Our client offers a great working environment, with excellent training and development opportunities.

Please note that we are only able to contact candidates that we view as suitable for the vacancy based relevant experience and skills. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

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