Retail Customer Service Manager - Central London

Switch Consulting Recruitment Limited
London (Central)
14 Apr 2018
17 May 2018
Contract Type
Full Time

The Client:

My client came to the UK in 2015 and has seen phenomenal success this has allowed them to expand plans across the UK & soon into Europe. They are a unique, iconic and fun brand trading across Australia, United States, New Zealand, and UK.

The Role:

This is an exciting opportunity from someone to come out of a retail role into a Head Office position.

The Customer Experience and Online Support team is a global team directly responsible for the management and performance of the brands customer support across email, phone and social channels for Wholesale, Retail and Online customers.

  • Working as a team - Working effectively with team and entire department.
  • Efficiently responding to customer’s queries within Wholesale, social media and online queries responded.
  • Ensuring that customers needs and queries are ?met in a timely manner
  • Acting as an advocate for the customer - Sharing customers feedback with business.
  • Responsiveness and keeping abreast of key milestones / trading calendar.

The Person:

  • A passionate service enthusiast, demonstrated through personal example, able to influence others to deliver continuously improving service results balanced with sound commercial thinking
  • Flexible and innovative approach to problem solving
  • Able to engage with, understand and manage wide-ranging stakeholder requirements
  • Excellent communication skills with the ability to communicate at all levels
  • Resilient
  • Adaptable
  • Fast working
  • Responsive
  • Engaging
  • Passionate about service
  • Able to balance and prioritise a varied and fast paced workload

Ideal candidate will have a blend of retail and administrative experience, however I would consider a retailer from a service led retail brand.

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