Technical Sales Support

• Act as first point of contact for Customers service needs
• Qualifying the customer
• Pre-sale technical discussions with customers
• Identifying potential services from 3rd party vendors
• Identifying potential services from distributors
• Creating and develop service led products
• Contributing service content to staff development handbook
• Briefing teams on new opportunities and services

• Assist with customer facing sales meetings and events where necessary including exhibitions
• Attending customer site visits
• Organising and promoting Genius days
• Providing a Service Desk
• Provide onsite & remote support to EDU/B2B/Channel teams
• Maintain an up to date knowledge of our service products and offerings. Products and offerings. (Initial training and access to be provided) These include -
• Apple School Manager
• Bizimply
• CWSI (Mobile Iron, Acronis, Wandera)
• dataJAR (Casper Suite)
• Meraki MDM
• DEP and VPP
• iPad Deployment Procedures
• iPad Management Demonstrations
• ASTA/ASTO
• ACTC

These responsibilities may be added to as the needs of the department change, but this will be done with prior consultation and within the technician's skill-set.