Technical Sales Support

Recruiter
Halo Resourcing
Location
Crownhill
Posted
14 Apr 2018
Closes
21 May 2018
Contract Type
Permanent
Hours
Full Time
DIRECT RESPONSIBILITIES
  • Act as first point of contact for Customers service needs
  • Qualifying the customer
  • Pre-sale technical discussions with customers
  • Identifying potential services from 3rd party vendors
  • Identifying potential services from distributors
  • Creating and develop service led products
  • Contributing service content to staff development handbook
  • Briefing teams on new opportunities and services
DAY TO DAY RESPONSIBILITIES
  • Assist with customer facing sales meetings and events where necessary including exhibitions
  • Attending customer site visits
  • Organising and promoting Genius days
  • Providing a Service Desk
  • Provide onsite & remote support to EDU/B2B/Channel teams
  • Maintain an up to date knowledge of our service products and offerings. Products and offerings. (Initial training and access to be provided) These include -
  • Apple School Manager
  • Bizimply
  • CWSI (Mobile Iron, Acronis, Wandera)
  • dataJAR (Casper Suite)
  • Meraki MDM
  • DEP and VPP
  • iPad Deployment Procedures
  • iPad Management Demonstrations
  • ASTA/ASTO
  • ACTC

These responsibilities may be added to as the needs of the department change, but this will be done with prior consultation and within the technician's skill-set.

Similar jobs

Similar jobs