Client Relationship Manager, Team Leader, London

Recruiter
Harrington Starr
Location
United Kingdom
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
Client Relationship Manager, Team Leader, London Competitive Base, Bonus and Competitive Benefits Global Market Intelligence and Research firm considered a leadingprovider into the Financial Institution markets and other verticals arelooking for an individual with significant experience managing clientfacing/relationship management teams. The primary focus of the role ismanaging the CRM team to drive performance, increase client engagements,implement strategy, share best practices, improve client relationships,increase retention and ensure to provide the highest quality of serviceto clients. Key Responsibilities: Manage a team of 8 Client Relationship Managers based in New York and London. Responsible for talent development, coaching, goal setting and overall performance management. Develop and maintain oversight of relationship strategies and account plans for clients. Coordinate closely with Sales and Marketing. Ensure that the team is meeting defined performance KPIs for client meetings and engagements to increase client usage of products, identify up-sell or cross-sell opportunities, build and maintain client relationships and improve client retention rates. Prioritize Tier 1 and low usage clients, followed by all other Client Touch Plan activities. On-board new clients efficiently and accurately. Build and maintain strong client relationship. Assist in the resolution of service trend issues and liaise with Global Client Services team managers. Provide client feedback to Product and Sales Teams. Work closely with Global Client Services, Information Technology, Sales Teams. Produce ad-hoc reports and clients' usage statistics. Responsible for conducting regular one-to-one meetings and yearly performance reviews. Qualifications and experience: Significant experience in client service, client relationship managing and the management of client facing teams. Highly client-focused with demonstrated commitment to relationship building. In-depth technical / product / content knowledge. Ability to work in a multi-cultural, global environment. Strong verbal / written communication and presentation skills. Excellent organisational and time management skills.. Fluency in both written and verbal English is essential. Other European languages would be a distinct advantage. What's in it for you? A unique opportunity to work and manage teams with a leading global company Be a key player in creating and driving the Sales process globally Be a key part of a talented and successful sales and leadership team in a high profile role Be well rewarded with a competitive salary package, bonus, and excellent company benefits options Interested? Please contact without delayAntonio.Ciarleglio@harringtonstarr.com Call: +44 (0) 203 587 7007 for aconfidential conversation. ** Interviews Are Taking during April! ** - provided by Dice CLIENT SERVICES, CRM, SAP CRM, STATISTICS

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