Partner Success Manager EMEA

Recruiter
Salesforce
Location
United Kingdom
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
Partner Success Manager EMEAEveryone who wants to change the world should have the tools andtechnology to do so. Technology is the most powerful equalizer of ourtime, providing access to data, knowledge, and--above all--connections.Salesforce.org gets our technology in the hands of nonprofits andeducators so they can connect with others and do more good. As a socialenterprise, the more missions our technology supports, the more weinvest back into technology and communities, creating an endless circleof good. We're here to help; visit us at Salesforce.org.Job CategorySalesforce.org - Customer Success GroupJob DetailsPartner Success Manager EMEALocation: London, Dublin and AmsterdamSalesforce.org is a nonprofit social enterprise with a mission toempower its community of stakeholders to accelerate impact in a wholenew way.Salesforce.org impacts thousands of organizations and the millions ofpeople they serve by delivering the world's best nonprofit andeducational technology solutions at affordable rates. It also inspiresemployee giving by matching their donations and driving volunteerengagement in the community. And it leverages a unique self-sustainingmodel to generously re-invest the revenue generated back into thecommunity through strategic grants focused on education and workforce development.We are seeking an experienced Partner Success Manager to elevatecustomer success by driving best practices for partner implementationsuccess and support engagements. Drive best practices related toImplementation and support engagements with our top nonprofit and highereducation consulting partners that deliver implementation servicesacross our EMEA Salesforce.org Nonprofit and Education Verticals.Principal Responsibilities: Diagnose and support the resolution of partner delivery issues in collaboration with Salesforce.org Customer Success teams, Salesforce.com and Salesforce.org support teams. Collaborate on creating strategies to best track and prioritize enablement needs across the nonprofit and higher education markets based on an analysis of project delivery issues. Collaborate with Salesforce.com and Salesforce.org to develop and deliver written, web-based, video, in-person, and other innovative best practice content related to upleveling Salesforce.org partner implementation delivery Deliver best practice and deep technical enablement training and content to top implementation partners focused on accounts in our market as assigned. Deliver and coordinate best practice and enablement training for partner BootCamps, learning paths, and ecosystem wide learning management for nonprofit and higher education consulting partners. Develop partner and customer certification content and modules as assigned Collaborate with Salesforce.org Technical, Product and Support teams to Identify and develop product integration content supporting best practice ISV Integration with Salesforce.org products.Position Requirements: 5+ years experience in Salesforce technical implementation or support role 3+ years training experience and delivery Nonprofit and/or Higher Education Sector experience preferred Deep commitment to our philanthropic mission balanced with revenue generation through our social enterprise mission History of successfully developing and leading training and enablement sessions Experience designing wide-scale train-the-trainer enablements a plus Highly motivated with ability to succeed in a collaborative, fast-paced environment Time management and prioritization skills, managing multiple competing deadlines and objectives Bachelor degree Willing and able to work remotely and travel as required (approx. 50%) Excellent interpersonal and executive-level relationship building skills Goal oriented with entrepreneurial self-starter drivePosting StatementSalesforce.com and Salesforce.org are Equal Employment Opportunity andAffirmative Action Employers. Qualified applicants will receiveconsideration for employment without regard to race, color, religion,sex, sexual orientation, gender perception or identity, national origin,age, marital status, protected veteran status, or disability status.Headhunters and recruitment agencies may not submit resumes/CVs throughthis Web site or directly to managers. Salesforce.com and Salesforce.orgdo not accept unsolicited headhunter and agency resumes. Salesforce.comand Salesforce.org will not pay fees to any third-party agency orcompany that does not have a signed agreement with Salesforce.com or Salesforce.org. - provided by Dice SALESFORCE

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