Heroku Customer Solutions Architect

Recruiter
Salesforce
Location
United Kingdom
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
Heroku Customer Solutions ArchitectJob CategoryProducts and TechnologyJob DetailsHeroku Customer Solutions ArchitectAs a Heroku Customer Solutions Architect (CSA) you'll work with adiverse range of customers: from agile start-ups building towards theirfirst launch to established brands like Macy's and Toyota, that dependon Heroku to run their businesses.You'll always put customers first, working closely with them to become atrusted adviser who understands their needs, works as a partner towardcommon success and advocates for them within Heroku. Your customerrelationships are built on trust and a passion to guide their successand growth on the platform.You'll be joining our team to support Heroku customers in the EMEAregion where you'll be expected to lead and innovate around thefollowing areas of responsibility:Customer Success Actively guide new customers through a 90-day onboarding journey, utilizing emails, guides, and webinars, to promote their rapid deployment and growth on the platform. Determine business and technical objectives, set appropriate expectations of the Heroku platform, and define criteria for success, ensuring that customers receive the help and guidance they need to achieve it. Educate customers in Heroku architecture principles, share best practices, and assist in the development of technical solutions to enable them to develop reliable and scalable applications. Work closely with support and engineering teams to ensure that customer issues are addressed efficiently and transparently, to help build trust in the platform.Efficient Engagement Deliver Heroku Pro Modules, such as App Assessments and Solution Proposals, to provide high-value engagement with customers, empowering them to get the most from the platform. Identify new opportunities for automation and structured offerings, such as Heroku Pro Modules, to improve the efficiency and effectiveness of our customer engagement.Teamwork Take ownership of team discovery and development projects, that will help drive our efficiency and increase the value of the service we deliver to customers. Engage with other teams to gain knowledge of the platform, share customer feedback, and work to foster cross-team collaboration and understanding. Learn new skills and share knowledge with the team to ultimately allow customers to benefit from our collective experience.Your success will be measured against these responsibilities and by howwell you adopt the Directly Responsible Individual model, as you striveto improve yourself, the team, and the Heroku customer experience.About SalesforceSalesforce, the Customer Success Platform and world's #1 CRM, empowerscompanies to connect with their customers in a whole new way. Thecompany was founded on three disruptive ideas: a new technology model incloud computing, a pay-as-you-go business model, and a new integratedcorporate philanthropy model. These founding principles have taken ourcompany to great heights, including being named one of Forbes's"World's Most Innovative Company" five years in a row and oneof Fortune's "100 Best Companies to Work For" eight years in arow. We are the fastest growing of the top 10 enterprise softwarecompanies, and this level of growth equals incredible opportunities togrow a career at Salesforce. Together, with our whole Ohana (Hawaiianfor "family") made up of our employees, customers, partnersand communities, we are working to improve the state of the world.*LI-YPosting StatementSalesforce.com and Salesforce.org are Equal Employment Opportunity andAffirmative Action Employers. Qualified applicants will receiveconsideration for employment without regard to race, color, religion,sex, sexual orientation, gender perception or identity, national origin,age, marital status, protected veteran status, or disability status.Headhunters and recruitment agencies may not submit resumes/CVs throughthis Web site or directly to managers. Salesforce.com and Salesforce.orgdo not accept unsolicited headhunter and agency resumes. Salesforce.comand Salesforce.org will not pay fees to any third-party agency orcompany that does not have a signed agreement with Salesforce.com or Salesforce.org. - provided by Dice AGILE, APP, CLOUD, CLOUD COMPUTING, CRM, HEROKU, SALESFORCE, SAP CRM

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